Sonassa Sy
Indianapolis,IN
Summary
Dynamic professional with a proven track record at Starbucks, showcasing exceptional customer service and team leadership. Fluent in French and Fulani, adept at conflict mediation and fostering positive environments. Excelled in fast-paced settings, significantly enhancing customer satisfaction and loyalty through innovative service strategies. Skilled in time management and collaboration, ready to bring hospitality expertise to new challenges. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Barista
Starbucks
09.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Customer Service Cashier
Lowe's
01.2019 - 08.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.
Server
Culver's Restaurant
03.2017 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Some College (No Degree) - Business Administration And Management
Indiana University
Bloomington, IN 01.2021 - 12 2022
Skills
- Friendly and outgoing
- Team Player
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Hospitality service expertise
- Professional Demeanor
- FLUENT IN French and Fulani
- Conflict Mediation
- Conversant in Spanish and Mandikan
- Customer Service
- Time Management
- Teamwork and Collaboration
Traveling
I love to travel and experience new things. When you travel you see the world from a completely different perspective. I have been to 5 different west African countries. Since I am a first generation kid my parents also wanted us to experience new things and learn the world. I have been to a lot of states. Canada is one of my favorites places to visit in my free time. I have family all over the world which is cool because they always invite us wherever they are.
Timeline
Barista
Starbucks
09.2022 - Current
Some College (No Degree) - Business Administration And Management
Indiana University
01.2021 - 12 2022
Customer Service Cashier
Lowe's
01.2019 - 08.2022
Server
Culver's Restaurant
03.2017 - 10.2018