Sonata Grikstas
Boca Raton,FL
Summary
Throughout my career as a spa manager, I've focused on overseeing daily operations, ensuring top-notch customer service, and developing effective wellness programs. I've emphasized staff training and teamwork to enhance service quality and create a positive work environment. By building strong supplier relationships, I've sourced quality products that align with our spa's standards. My journey has been driven by a passion for excellence in spa management and a commitment to promoting wellness within the industry.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Spa/Salon Manager
Broken Sound Country Club
2017.09 - Current
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon and spa environment through regular maintenance, organization, and attention to detail.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
Real Estate Broker
SRG Realty
2016.01 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
Spa Manager
Pelican Grand Beach Resort
2015.03 - 2017.06
- Was part of the opening team of the spa.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Collaborated with other departments to create a seamless guest experience throughout the resort or hotel property.
Spa Retail Manager
Waldorf Spa Boca Raton Resort & Club
2014.10 - 2015.03
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Worked closely with many vendors to reach and increase retail goals; trained retail clerks to maximize sales.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
Spa Manager
Addison Reserve Country Club
2010.10 - 2014.10
- Responsible for the day-to-day operations of the spa.
- Hired and fired staff and trained new employees.
- In charge of payroll and budget planning.
- Organized many spa events and promotions and opened the spa retail boutique
Lead Esthetician/Spa Manager in Training
Spa 950
2008.12 - 2010.10
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Responsible for training and performing all spa treatments.
Spa Manager
Fantastic Feeling Spa
2001.10 - 2008.08
- Helped the owner open the boutique spa and was named a spa manager from its inception
- Responsible for daily operations of the spa (hired and fired staff, trained new employees)
- Payroll and scheduling
- Performed facials and massages when necessary
Esthetician
Heavenly Massage
2000.11 - 2001.10
- This was my first job in the United States
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
Education
Associate of Science - Hospitality Management
Vilnius College
Vilnius, Lithuania06.1999
High School Diploma -
Taurages Zalgiriu High School
Taurage, Lithuania06.1997
Skills
- Customer Service
- Employee Development
- Decision-making skills
- Problem-solving skills
- Client satisfaction
- Salon safety and security
- Customer Needs Assessment
- Training staff
- Scheduling
- Client Relations
- Cleanliness and sanitation
- Business Development
- Inventory controls
- Marketing initiatives
Certification
- Certified Esthetician
- Real Estate Broker/Agent
- Certified in CPR
Languages
English
Native or Bilingual
Lithuanian
Native or Bilingual
Timeline
Spa/Salon Manager
Broken Sound Country Club
2017.09 - Current
Real Estate Broker
SRG Realty
2016.01 - Current
Spa Manager
Pelican Grand Beach Resort
2015.03 - 2017.06
Spa Retail Manager
Waldorf Spa Boca Raton Resort & Club
2014.10 - 2015.03
Spa Manager
Addison Reserve Country Club
2010.10 - 2014.10
Lead Esthetician/Spa Manager in Training
Spa 950
2008.12 - 2010.10
Spa Manager
Fantastic Feeling Spa
2001.10 - 2008.08
Esthetician
Heavenly Massage
2000.11 - 2001.10
Associate of Science - Hospitality Management
Vilnius College
High School Diploma -
Taurages Zalgiriu High School
- Certified Esthetician
- Real Estate Broker/Agent
- Certified in CPR
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