Sonata Delain
Jacksonville,FL
Summary
Driven leader and customer service specialist enhancing staff environment and customer experience through passion for positivity. Skilled in team leadership and multitasking, training and fostering positive workplace culture, with adaptability that ensures peak operational efficiency.
Overview
6
6
years of professional experience
Work History
Hospitality Specialist
DO&CO
05.2024 - Current
- Collaborated with various team members to meet guests' requests.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Established rapport with frequent visitors fostering loyalty towards the establishment.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Flexible schedule and long shift hours.
Lead Server
Keke's Breakfast Cafe
11.2019 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Increased sales significantly by upselling higher-end products to customers.
- Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
Lead Grocery Clerk/Customer Service Representative
Publix Supermarkets Store
04.2018 - 07.2020
- Managed other team members with assignments and tasks to optimize productive work shifts.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Shift Supervisor
Tropical Smoothie Cafe
08.2018 - 07.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
Bachelor of Arts - English W/minor in Music & Sports Management
University of North Florida
Jacksonville, FL05.2024
Associate of Arts - Music Education
Florida State College At Jacksonville
Jacksonville, FL05.2021
High School Diploma -
Atlantic Coast High School
Jacksonville, FL05.2020
Skills
- Positive Attitude
- Customer Service
- Multitasking and Organization
- Front office operations
- Team Leadership
- Staff Training and Development
- Networking and relationship building
- Creativity and Innovation
- Mentoring and Coaching
- Event Planning
- Adaptability and Dependability
Coaching Sports
I grew up playing a variety of competitive sports. I played in college as well, but was cut short by injury.
Despite my injuries I have always had a passion to teach, educate, and uplift others. I coach ages 3-19 through individual, group, and team sessions (private school, public school, and travel). I primarily coach basketball and softball, sometimes baseball, soccer, and tennis.
Coaching is a wonderful way to invest into the youth, instilling confidence and work-ethic into the next generation of leaders!
Dancing
I am a dancer; I have danced my whole life, ranging freestyle, contemporary, jazz, hip-hop, and latin.
I have danced at studios across the USA and in Europe and am currently on a professional salsa dance team!
Dancing is important to me because it brings positivity, joy, fluidity, and balance to myself - all qualities I strive to share with others around me!
Timeline
Hospitality Specialist
DO&CO
05.2024 - Current
Lead Server
Keke's Breakfast Cafe
11.2019 - Current
Shift Supervisor
Tropical Smoothie Cafe
08.2018 - 07.2019
Lead Grocery Clerk/Customer Service Representative
Publix Supermarkets Store
04.2018 - 07.2020
Bachelor of Arts - English W/minor in Music & Sports Management
University of North Florida
Associate of Arts - Music Education
Florida State College At Jacksonville
High School Diploma -
Atlantic Coast High School
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