Soncia Alvarez
Idaho Falls
Summary
Motivated and enthusiastic professional with extensive administrative experience, strong customer service approach, and ability to adapt to change. Committed to continuous learning and proven organizational support that enhances team success.
Overview
21
21
years of professional experience
Work History
Business Specialist III
University of Idaho
08.2024 - 04.2025
- Created and managed expense reports, travel claims, and invoices for Extension educators, assisted with budget management, meetings and conferences
Administrative Assistant 2
Idaho State University
01.2022 - 07.2024
- Handled tuition payments, with some days receiving up to $90,000, and applied payments to corresponding student accounts, assisted in managing calendars, meetings, and other various tasks assisted students and other community members with inquiries, scanned and uploaded financial aid paperwork, maintained student account records and files, and acted as main contact when director and supervisor were unavailable.
Customer Service Representative 1
Idaho State University
01.2021 - 01.2022
- Assisted patrons with questions and concerns, scheduled and administered ADA exams, answered multiline phone system.
Volunteer Coordinator
Center for Hope
08.2018 - 01.2019
- Managed volunteer records, financial records, assisted with reporting, and managed community service participants.
Administrative Assistant
Behavioral Health Crisis Center
08.2017 - 08.2018
- Maintained client records and audited case management notes and participated in various community partner and advisory board meetings.
Technical Records Specialist 1
Department of Health and Welfare
07.2008 - 01.2014
- Secondary approver for child support payments, calculated and audited payments to ensure accuracy before disbursement.
Office Specialist 2
Department of Health and Welfare
07.2004 - 07.2008
- Created and processed documents using word processing equipment, as well as assisted with general accounting and budgeting procedures.
Education
Associate’s Degree - Paralegal Studies
College of Eastern Idaho
06.2003
Bachelor’s degree - Organizational Leadership and Training
Idaho State University
05.2025
Skills
- Extensive office experience handling administration tasks as well as first contact with customers whether in person or via phone call
- Assisted program directors with projects as well as managed office functions in the absence of directors
- Maintained electronic records for 50 clients and company invoices for various agencies
- Demonstrated ability to interpret and explain compliance with laws, rules, regulations, and policies
- Extensive experience interviewing applicants/clients to elicit and record personal information necessary to determine eligibility and/or meet customers’ specific needs
- Proficient with data entry in multiple software programs such as Microsoft Word, Excel, and specialized programs for data management and fiscal recordkeeping
- Effective time management skills
Timeline
Business Specialist III
University of Idaho
08.2024 - 04.2025
Administrative Assistant 2
Idaho State University
01.2022 - 07.2024
Customer Service Representative 1
Idaho State University
01.2021 - 01.2022
Volunteer Coordinator
Center for Hope
08.2018 - 01.2019
Administrative Assistant
Behavioral Health Crisis Center
08.2017 - 08.2018
Technical Records Specialist 1
Department of Health and Welfare
07.2008 - 01.2014
Office Specialist 2
Department of Health and Welfare
07.2004 - 07.2008
Bachelor’s degree - Organizational Leadership and Training
Idaho State University
Associate’s Degree - Paralegal Studies
College of Eastern Idaho
Similar Profiles
Roberto RamirezRoberto Ramirez
Research Assistant at University Of IdahoResearch Assistant at University Of Idaho
Zachary SpielmanZachary Spielman
UX Research Intern at University of IdahoUX Research Intern at University of Idaho
Tyra KimballTyra Kimball
4-H AmeriCorps Member at University Of Idaho4-H AmeriCorps Member at University Of Idaho
Matthew BeusMatthew Beus
Nuclear Safety Analyst at Battelle Energy AllianceNuclear Safety Analyst at Battelle Energy Alliance
Preslee JacobsPreslee Jacobs
Boba Barista at OneZo BobaBoba Barista at OneZo Boba