Sonda Vinson
Searcy,AR
Summary
Dynamic Office Manager with a proven track record at Rebecca Lucke, DDS, PA, enhancing patient experience through exceptional customer service and efficient scheduling. Expert in implementing electronic health records and training staff, resulting in improved workflow and data management. Skilled in payroll processing and relationship building, fostering a collaborative team environment.
Overview
30
30
years of professional experience
Work History
Office Manager
Rebecca Lucke,DDS, PA
06.1995 - 06.2025
- Oversaw daily office operations, ensuring efficient workflow and adherence to protocols.
- Managed scheduling and appointment systems, optimizing patient flow and resource allocation.
- Coordinated staff training programs, enhancing team performance and service delivery.
- Implemented electronic health record system, improving data management and patient confidentiality.
- Facilitated communication between dental staff and patients, enhancing overall patient experience.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for 14 employees.
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
- Payroll processing
- Credit and collections
- Mail handling
- Relationship building
- Scheduling
- Employee supervision
- Employee training
- Financial tracking
- Report preparation
Timeline
Office Manager
Rebecca Lucke,DDS, PA
06.1995 - 06.2025
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