SONDA WOODARD
New York,NY
Summary
Dynamic administrative professional with a proven track record at Acacia Network, excelling in workflow optimization and employee motivation. Adept in Microsoft Office, I enhance operational efficiency and foster strategic partnerships, ensuring seamless communication and exceptional service delivery. Committed to driving results and improving productivity in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Administrative Assistant
Acacia Network
Brooklyn, New York
02.2025 - Current
- Managed scheduling and calendar appointments for executives and staff members.
- Maintained filing systems to ensure easy access to important documents.
- Assisted in budget tracking and expense reporting for departmental needs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
CEO
Sonda's Creations
02.2019 - Current
- Managed daily operations by completing purchasing, inventory control, merchandising, and product distribution tasks.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Conferred over 50 customers per day to understand needs and finalize purchase orders.
- Analyzed and tracked business metrics and adjusted appropriately to meet supply and demand needs.
Passport Support Associate
CGI Federal
New York, New York
03.2022 - 09.2024
- Processed passport applications and verified submitted documents for accuracy.
- Monitored workflow to streamline processes and improve operational efficiency.
- Resolved customer complaints professionally, ensuring a positive service experience.
- Maintained current knowledge of federal regulations concerning US passports and visas issued abroad.
- Organized customer files in accordance with departmental standards.
Administrative Assistant Supervisor
NYCHA
Long Island City, NY
09.2021 - 01.2022
- Company Overview: New York City Housing Authority
- Supervise administrative staff, office managers, and assistants.
- Create and manage schedules, and adjust assignments to meet staffing needs.
- Provide training and organization for new staff.
- Report to HR and senior management.
- Help resolve employee issues and disputes.
- Provide adhesive assistance to the department head.
- Create and enforce policies and processes to improve productivity.
- New York City Housing Authority
Air Driver
United Parcel Service, UPS
05.2010 - 11.2021
- Lifted boxes and products with correct safety gear and techniques.
- Communicated with dispatching regarding changes to routes, deliveries, and orders.
- Received cash or check payments from customers and created accurate deposit tickets at the end of shift.
- Reviewed work orders or received oral instructions to determine assignments and material and equipment needs.
- Documents and reports product damages to management and coordinates related paperwork.
Administration Assistant
United Parcel Service, UPS
02.2007 - 05.2010
- Coordinate and schedule in-person/virtual meetings for the company.
- Manage payroll processing to ensure staff are properly compensated weekly.
- Assist with the hiring and interview process to onboard and sustain qualified candidates.
- Provide administrative support to all staff.
- Greeted visitors or callers daily to handle questions or direct them to appropriate staff.
- Organize documents, maintain detailed records and meet deadlines.
- Provide calls with answers about the organization (I.E. address, fax number, directions).
- Develop, update, and ensure the posting of the program schedule.
- Documented and routed business correspondence to manage office paperwork.
- Maintained business records by updating customer information.
- Answered approximately 100 phone calls daily and pleasantly welcomed visitors to the office.
- Updated financial, customer, and business records with accurate information each day, preventing data loss and keeping files current.
Air Walker
United Parcel Service, UPS
10.1997 - 02.2007
- Lifted boxes and products with correct safety gear and techniques.
- Reviewed work orders or received oral instructions to determine assignments and material and equipment needs.
Education
Some College (No Degree) - Social Science
College of New Rochelle
New Rochelle, NYSkills
- Employee motivation and performance
- Strategic partnerships
- Detail-oriented efficiency
- Microsoft Office proficiency
- Customer needs analysis
- Workflow optimization
- Communication skills
Timeline
Administrative Assistant
Acacia Network
02.2025 - Current
Passport Support Associate
CGI Federal
03.2022 - 09.2024
Administrative Assistant Supervisor
NYCHA
09.2021 - 01.2022
CEO
Sonda's Creations
02.2019 - Current
Air Driver
United Parcel Service, UPS
05.2010 - 11.2021
Administration Assistant
United Parcel Service, UPS
02.2007 - 05.2010
Air Walker
United Parcel Service, UPS
10.1997 - 02.2007
Some College (No Degree) - Social Science
College of New Rochelle
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