SAUNDRA LLOYD
Smyrna,Delaware
Summary
Accomplished Consultant Specialist with a proven track record at Resources for Seniors, adept in optimizing transitions for seniors and coordinating comprehensive care services. Skilled in effective time management and proficient information-gathering, I significantly enhanced client service delivery through innovative resource deployment and clear communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CONSULTANT SPECIALIST
RESOURCES FOR SENIORS
Raleigh, NC
01.2021 - 01.2024
- Provided numerous program referrals in intake department.
- Certified Options Counselor providing comprehensive plans to optimize clients' transition from independent living to assisted living facilities.
- Provided case assistance for clients with housing needs, delinquent utility bills, home improvement and social services programs.
SERVICE COORDINATOR
RESOURCES FOR SENIORS
Raleigh, NC
01.2019 - 01.2021
- Oversee comprehensive care services tailored to the specific needs of senior housing complex residents.
- Coordinated client schedules for medical appointments.
- Sourced durable medical equipment and assistive devices through coordination with Medicaid, Medicare, and other health providers.
INFORMATION AND REFERRAL SPECIALIST
RESOURCES FOR SENIORS
Raleigh, NC
01.2015 - 01.2018
- Provided tailored services based on assessed requirements from inbound calls.
- Evaluated client asset utilization to meet needs.
- Evaluated and coordinated all resources necessary to address client assistance requests.
- Provided details on program availability and schedules.
- Helped clients complete necessary forms in timely manner.
- Served as a representative for older adults and individuals with disabilities.
- Entered necessary details into multiple systems including Iris and I-Carol.
Assignment Editor
WNCN-17
Raleigh, NC
- Coordinated field production logistics, including assigning camera crews to reporters, conducted in-depth research for story prospects.
Bureau Manager, field producer, researcher
WABC-7
New York, NY
- Oversee the operations of the network's local news state bureau.
- Coordinated reporters and crews to optimize story coverage.
- Conducted field productions.
Education
Master of Arts - Communication, with a concentration in Public Relations
Kent State University
MarionBA - Journalism/English Literature
BARUCH COLLEGE
New YorkSkills
- Effective Time Management
- Clear verbal and written communication
- Optimized listening skills
- Efficient Data Entry
- Proficient information-gathering
- Skillful resource deployment
Certification
- Options Counselor: Passed a 9 module training program mandated by the State of North Carolina.
- Senior Health Insurance Information Program (SHIIP): 20 hours in-class training and 20 hours of Medicare clients assistance per year. The latter usually accomplish during 'Medicare Open Enrollment',
Timeline
CONSULTANT SPECIALIST
RESOURCES FOR SENIORS
01.2021 - 01.2024
SERVICE COORDINATOR
RESOURCES FOR SENIORS
01.2019 - 01.2021
INFORMATION AND REFERRAL SPECIALIST
RESOURCES FOR SENIORS
01.2015 - 01.2018
Assignment Editor
WNCN-17
Bureau Manager, field producer, researcher
WABC-7
Master of Arts - Communication, with a concentration in Public Relations
Kent State University
BA - Journalism/English Literature
BARUCH COLLEGE
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