Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sondos H

Falls Church,VA

Summary

Detail-oriented representative committed to giving optimal customer service, ensuring every customer's satisfaction. Outgoing and patient individual recognized for receiving high ratings on customer feedback surveys.

Overview

5
5
years of professional experience

Work History

Logistics Processor

Nordatrom
Arlington, Virginia
09.2024 - Current
  • Fulfilled online orders in a timely manner.
  • Communicated with various departments about the whereabouts of certain items.
  • Utilized out of the box problem solving for difficult-to-find products.
  • Participated in periodic physical inventories of warehouse stock levels.
  • Performed quality assurance checks on orders prior to release for shipment.
  • Created shipping labels and documentation for order fulfillment.

Sales Floor Associate

Nordstrom Rack
Arlington , VA
07.2023 - 11.2024
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Developed knowledge about products and sales items to answer customer questions.

Design Consultant/Retail Keyholder

Framebridge
Alexandria, Virginia
11.2023 - 09.2024
  • Collaborated with clients to identify design needs and develop creative solutions.
  • Produced detailed mock-ups of proposed designs for client approval.
  • Implemented quality control measures throughout the entire design process.
  • Ensured customer satisfaction through excellent service delivery and product knowledge.
  • Built relationships with customers to encourage repeat business.
  • Upsold additional items based on customer interests and needs.

Concierge Staff Member

Capitol Concierge
Arlington, VA
08.2022 - 05.2023
  • Accurately documented mail and package deliveries and performed audits.
  • Entered work orders for housekeeping, pest control, and maintenance issues.
  • Maintained shift logs of all minor and major events and persons gaining entry into the building.
  • Memorized building residents and unit numbers to welcome them and noted unfamiliar individuals.

Sales Associate

Goodwill of Greater Washington
Falls Church, VA
02.2022 - 08.2022
  • Operated cash register.
  • Informed guests of rewards program, deals and discounts.
  • Maintained organized sales floor, according to color chart.
  • Arranged displays of housewares, shoes, and artworks and dressed mannequins.
  • Performed closing duties such as counting cash drawers and recovering.
  • Built trusting relationships with guests by making personal connections.

Seasonal Sales Associate

Michaels
Falls Church, VA
11.2021 - 01.2022
  • Operated cash register.
  • Performed detail recovery for replenishment.
  • Answered incoming telephone calls to provide store, products, and service information.
  • Informed guests of deals, coupons, and rewards.
  • Maintained up-to-date product knowledge to offer advice to customers and help them navigate store.

Guest Advocate

Target
Falls Church, VA
06.2020 - 09.2021
  • Operated cash registers for sales as well as returns.
  • Stocked shelves and performed detail recovery.
  • Received shipments and prepared packages for online orders.
  • Promoted company credit/debit card and rewards program.
  • Trained in all departments including fulfillment, general merchandising, and food.
  • Trained and assisted newly hired team members.

Education

Associate of Science - Social Sciences

Northern Virginia Community College
Alexandria, VA
08-2025

High School Diploma -

Justice High School
Falls Church, VA
05.2022

Skills

  • Attention to Detail
  • Teamwork and Collaboration
  • Technological literacy
  • Verbal and Written Communication
  • Recordkeeping and Documentation
  • Staff Training
  • Quick learning
  • Customer needs assessment
  • Problem solving
  • Hospitality services

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Logistics Processor

Nordatrom
09.2024 - Current

Design Consultant/Retail Keyholder

Framebridge
11.2023 - 09.2024

Sales Floor Associate

Nordstrom Rack
07.2023 - 11.2024

Concierge Staff Member

Capitol Concierge
08.2022 - 05.2023

Sales Associate

Goodwill of Greater Washington
02.2022 - 08.2022

Seasonal Sales Associate

Michaels
11.2021 - 01.2022

Guest Advocate

Target
06.2020 - 09.2021

Associate of Science - Social Sciences

Northern Virginia Community College

High School Diploma -

Justice High School

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Sondos H