Sondos Judeh
Cincinnati,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
STNA
Gale Healthcare
04.2021 - Current
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
- Assisted patients in daily activities, promoting their independence and dignity.
- Collaborated with nursing staff to ensure timely delivery of medications and treatments.
Customer Service Representative
Omni Interactions
01.2021 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Care Associate - Chat Support
VICTORIA'S SECRET
10.2020 - 01.2021
- Utilizes numerous systems to assist with customers shopping bag via chat support
- Assist with different issues such as offer functionality issues and missing packages
- Deescalate situations where the customer is upset
- Apply the highest level of customer service to make every interaction the best one
- Participate in team meetings, discussions and other activities as required
- Follow escalation and complaint procedures to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.
Personal Banker
FIFTH THIRD BANK
05.2017 - 08.2020
- Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs
- Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions
- Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L
- Provide guidance to CSRs with respect to the sales and referral process
- Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager
- Mortgage Loan Refinancing, Initiating Processing and Closing
- Credit Card and Personal Loan Closing
Office Administrative Assistant
LEI Home Enhancements
11.2015 - 04.2017
- Processes Change Orders Submitted by the manufacturer
- Process Proposals sent back from manufacturer
- Manages serious issues & BBB Complaints
- Utilize different systems for various information & resources
- Communicate daily with our sister company to obtain updates
- Creates Email & Phone Call Templates for other employees
- Creates process & flows for different stations within the company
- Collects payments
- Creates emails and follows up with customers after installation of new products
- Submits service claims for defaulted products
- Creates reporting for outstanding contracts.
Beauty Advisor
Macys
05.2015 - 11.2016
- Helps customers find the correct products for their skin needs
- Mini facials and one on one consultations
- Upsells products based on customer need
- Recruit customers
- Upsell benefits of the Macy's credit cards and other promotions.
Customer Service Representative
FIFTH THIRD BANK
07.2013 - 02.2015
- Assist customers with their banking needs
- Provide exceptional customer service over the phone
- Educate customers about credit card benefits and rewards
- Upsell beneficial products and service.
Education
Bachelor Of Science - Nursing
Christ College of Nursing And Health Sciences
Cincinnati, OHCINCINNATI STATE COMMUNITY COLLEGE
GED -
REGENCY BEAUTY INSTITUTE
05.2010
Skills
- Leadership
- Analytical Person
- Ability to provide and receive effective feedback
- Outstanding written and oral communication skills
- Bilingual (Arabic & English)
- Exceptional Customer service
- 10 years of customer service experience
- Account Management
- Banking
- Live Chat
Certification
Certified Notary Public
Timeline
STNA
Gale Healthcare
04.2021 - Current
Customer Service Representative
Omni Interactions
01.2021 - 01.2023
Customer Care Associate - Chat Support
VICTORIA'S SECRET
10.2020 - 01.2021
Personal Banker
FIFTH THIRD BANK
05.2017 - 08.2020
Office Administrative Assistant
LEI Home Enhancements
11.2015 - 04.2017
Beauty Advisor
Macys
05.2015 - 11.2016
Customer Service Representative
FIFTH THIRD BANK
07.2013 - 02.2015
Bachelor Of Science - Nursing
Christ College of Nursing And Health Sciences
CINCINNATI STATE COMMUNITY COLLEGE
GED -
REGENCY BEAUTY INSTITUTE
Similar Profiles
Kirenia EscobedoKirenia Escobedo
CNA at Gale HealthcareCNA at Gale Healthcare
Kelsey FarnsworthKelsey Farnsworth
CNA at Gale HealthcareCNA at Gale Healthcare
AYANA MCCRAYAYANA MCCRAY
LPN at Gale HealthcareLPN at Gale Healthcare
Shawntelle PayneShawntelle Payne
LPN Charge Nurse at Gale HealthcareLPN Charge Nurse at Gale Healthcare
Jaylin WilliamsJaylin Williams
Automotive Sales Professional at Jeff Wyler Fairfield AutomallAutomotive Sales Professional at Jeff Wyler Fairfield Automall