KEWANDRA AGEE-STALLWORTH
MONTGOMERY,ALABAMA
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Knowledgeable Administrative Associate with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
27
27
years of professional experience
Work History
Administrator Support Associate
Montgomery County Sheriff's Office
05.2008 - Current
- I am proficient in the legal services process, including the entry of warrants. This specialized skill set requires extensive knowledge and expertise, such as being NCIC certified. I am adept at issuing pistol permits and conducting criminal background checks. Additionally, I have experience with the fugitive and extradition processes, including scheduling out-of-state pickups to return fugitives to our county jail.
- I facilitate the transportation of fugitives back to the states that seek them. I enter warrants into the NCIC system and perform all job duties related to NCIC terminal operations, with the exception of dispatching calls. I can run background checks and approve pistol permits on the spot.
- I possess considerable knowledge of gun laws, which allows me to evaluate and analyze background checks effectively in order to approve or disapprove permits for the citizens of Montgomery County. I also advise the public on laws related to issuing permits and traveling out of state. In supporting supervisors, I arrange the transport of probates, create bios, contact petitioners, and notify hospital staff and security. I assist supervisors in managing fugitive extraditions and run criminal histories for all fugitives.
- I issue fugitive warrants to be sent for the judge's signature and balance cash drawers while maintaining accurate logs for transactions, including credit card, cash, and check payments.
- Furthermore, I assist jail staff with basic warrant office duties and send violent crime warrants to the U.S. Marshals. I also place detainer with the Department of Corrections for all incarcerated inmates who have been issued indictments or other warrants.
- As the backup Accounting Manager, I make daily deposits, issue funds to jail transport for Department of Corrections pickups, and provide funds to deputies for out-of-county fees.
Store Manager
Check Into Cash
08.2005 - 03.2008
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Supervised and trained experienced customer service representatives to ensure they were knowledgeable about loans and the advance process for daily store operations.
Guest Service Supervisor
Holiday Inn East
01.1998 - 04.2006
- Provided backup support for other departments when necessary which resulted in seamless guest experiences across all areas of the hotel.
- Established strong relationships with local businesses, promoting cross-promotional opportunities and boosting hotel revenue.
- Increased repeat business with exceptional customer service and personalized attention.
- Mentored junior staff members on company policies and best practices leading to consistent levels of high-quality service delivery.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Managed conflict resolution between guests and employees when needed resulting in timely resolutions without escalation.
- Completed weekly work schedules.
Customer Call Center Representative
Colonial Bank Group
08.2003 - 09.2005
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered exceptional service by actively listening to customer concerns, empathizing, and offering helpful solutions.
- Collaborated with team members to share best practices, tips, and tricks for handling difficult calls or issues.
- Managed high-volume call flows while maintaining a professional demeanor and quick response times.
- Assisted customers with checking and savings account information, as well as bankcard services.
Education
No Degree - Broadcast Journalism
Alabama State University
Montgomery, AL06-2001
Associate of Arts - General Education And Career Skills
George C Wallace Community College
Selma, Al09-1997
High School Diploma -
Maplesville High School
Maplesville, Al 08-1995
Skills
- Customer service
- Attention to detail
- Administrative support
- Decision-making
- Data confidentiality
- Conflict resolution
- Employee supervision
- Verbal and written communicate
Timeline
Administrator Support Associate
Montgomery County Sheriff's Office
05.2008 - Current
Store Manager
Check Into Cash
08.2005 - 03.2008
Customer Call Center Representative
Colonial Bank Group
08.2003 - 09.2005
Guest Service Supervisor
Holiday Inn East
01.1998 - 04.2006
No Degree - Broadcast Journalism
Alabama State University
Associate of Arts - General Education And Career Skills
George C Wallace Community College
High School Diploma -
Maplesville High School
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