Sondra Barnes
Florence,AL
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
4
4
years of professional experience
Work History
Campground Assistant Manager/Reservations
Meaher State Park
Spanish Fort, ALABAMA
06.2023 - 09.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reservationist and Campground Asst Manager
Gulf State Park
Gulf Shores , AL
06.2021 - 06.2023
- Greeted guests and provided them with necessary information about hotel services.
- Assisted customers in making reservations over the phone and online.
- Provided customer service to ensure guest satisfaction.
- Processed payments for room reservations and other services.
- Answered guests' questions regarding local attractions and directions.
- Resolved customer complaints in a professional manner.
- Maintained a friendly environment to encourage repeat business from customers.
- Prepared daily reports on occupancy, arrivals and departures of guests.
- Handled cash transactions accurately when taking payment for rooms or services rendered by the hotel.
- Provided assistance to front desk staff during peak times or when needed.
- Managed cancellations and changes in existing reservations.
- Responded promptly to emails sent by customers regarding their inquiries.
- Performed administrative tasks such as filing documents related to reservations.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Verified guest information and payment options ensuring accuracy and completeness.
- Relayed information on availability, pricing and discounts to customers.
- Coordinated with front desk staff to maintain maximum occupancy.
- Maintained confidentiality of customer information in compliance with privacy regulations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone or online.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Served as a liaison between staff members and senior management personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Clerk/Cashier Assistant Manager
Circle K Corp
Muscle Shoals , Alabama
02.2021 - 06.2021
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Generated daily reports of sales activity for management review.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Prepared weekly schedules for cashiers based on customer demand and staffing availability.
Clerk/Cashier Assistant Manager
Circle K Corp
Duck Town , TN
08.2020 - 02.2021
- Assisted customers with inquiries and complaints in a professional manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Operated cash register to process cash, check, and credit card transactions.
- Generated daily reports of sales activity for management review.
- Prepared deposits according to established procedures.
- Processed customer orders promptly and accurately.
- Answered phones in a courteous manner while providing excellent customer service.
- Maintained inventory levels of office supplies and equipment as needed.
- Verified accuracy of all paperwork prior to submission for processing.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered telephones, directed calls, and took messages.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Computed, recorded and proofread data or reports.
- Trained staff members to perform work activities and use computer applications.
- Inventoried and ordered materials, supplies and services.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Troubleshot office equipment, computer hardware and software issues.
Education
High School Diploma -
Haleyville High School
Haleyville, AL05-1984
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Recruitment and hiring
- Closing oversight
- Schedule oversight
- Reporting and documenting
- Customer service and satisfaction
- Customer rapport
- Product branding
Timeline
Campground Assistant Manager/Reservations
Meaher State Park
06.2023 - 09.2024
Reservationist and Campground Asst Manager
Gulf State Park
06.2021 - 06.2023
Clerk/Cashier Assistant Manager
Circle K Corp
02.2021 - 06.2021
Clerk/Cashier Assistant Manager
Circle K Corp
08.2020 - 02.2021
High School Diploma -
Haleyville High School
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