Sondra Dale
Memphis,TN
Summary
Proven track record in enhancing system efficiency and customer satisfaction, demonstrated at Securitas Technology. Possess knowledge of network performance monitoring and adept at fostering strong client relationships. Achieved significant improvements in alarm system response times and technical problem resolution, showcasing both technical proficiency and exceptional communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Customer Monitoring Specialist
Securitas Technology
Memphis, TN
01.2023 - 04.2024
- Oversaw alarm systems of nationwide accounts.
- Handled both inbound and outbound communication.
- Implement correct agency response.
- Conducted performance assessments for alarm systems in the test phase.
- Typing
- Utilize Microsoft Teams for effective team communication.
- Identified, diagnosed, and resolved technical problems related to network and system availability.
- Monitored and analyzed system performance metrics to identify potential issues.
- Collaborated with other IT personnel to resolve complex network-related issues quickly and efficiently.
Administrative Assistant
C-Graphics Printing
Memphis, TN
03.2018 - 09.2019
- Handled filing tasks efficiently.
- Managed email communications.
- Efficiently managed order preparation and completion on schedule.
- Maintained equipment for optimum performance.
- Ensured accuracy of text through proofreading.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Wave Closure Clerk
William Sonoma
Memphis, TN
10.2015 - 01.2017
- Tracked old orders within PKMS and Reddwerks.
- Generated daily reports with Crystal Ease.
- Handled shipping tasks efficiently.
- Coordinated daily correspondence through Outlook.
- Organizing
- Processed customer orders promptly and accurately.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Communicated with customers and employees to answer questions or explain information.
Cosmetologist |Client Services
Self Employed Services
Memphis, TN
02.2006 - 10.2015
- Conducted client consultations for effective service delivery.
- Scheduled and confirmed meetings with clients.
- Managed inventory and finances efficiently.
- Applied advanced techniques to analyze and resolve complex issues.
- Established and strengthened customer relationships.
- Organizing
- Assisted customers in selecting appropriate retail products for their needs.
- Developed a loyal client base through excellent customer service.
- Collaborated with other professionals in the beauty industry.
- Promoted additional services or products available in the salon.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
Transportation Analyst
Menlo Logistics (Volt)
Memphis, TN
05.2003 - 06.2004
- Bill breaking for inbound and outbound loads.
- Shipping and Receiving.
- Customer Service
- Handled freight loss issues efficiently.
- Managed various telephone lines.
- Handled data entry tasks effectively.
- Managed daily account reconciliations.
- Inventory
- Maintained accurate records of all shipments including tracking numbers, delivery dates, origin and destination locations.
- Documented procedures for freight management activities such as receiving orders from customers or suppliers.
- Ensured compliance with federal regulations regarding cargo handling and safety standards.
- Prepared and maintained accurate shipping documentation, including bills of lading and invoices.
Customer Service Representative
Advance America
Memphis, TN
05.2002 - 05.2003
- Accounts receivable.
- Account balancing.
- Collections
- Oversaw the distribution of funds.
- Filing/Organizing
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Store Manager
Check N Go of Tennessee Inc.
Memphis, TN
11.2000 - 12.2001
- Oversaw store opening and closing.
- Managed accounts effectively.
- Handled monetary transactions and prepared bank deposits.
- Collections
- Hiring/Interviewing
- Supervising employees.
- Customer service.
- Marketing and Advertising.
- Preparing employee work schedules.
Education
Certificate - Study Of Cosmetology
New Wave Hair Academy
02.2006
Diploma -
Craigmont High School
05.1996
Skills
- Server maintenance
- Systematic Hardware Troubleshooting
- Network Performance Monitoring
- Security Standards Adherence
- Application Troubleshooting Expertise
- Network testing
- Network documentation
References
Available upon request
References
References available upon request.
Timeline
Customer Monitoring Specialist
Securitas Technology
01.2023 - 04.2024
Administrative Assistant
C-Graphics Printing
03.2018 - 09.2019
Wave Closure Clerk
William Sonoma
10.2015 - 01.2017
Cosmetologist |Client Services
Self Employed Services
02.2006 - 10.2015
Transportation Analyst
Menlo Logistics (Volt)
05.2003 - 06.2004
Customer Service Representative
Advance America
05.2002 - 05.2003
Store Manager
Check N Go of Tennessee Inc.
11.2000 - 12.2001
Certificate - Study Of Cosmetology
New Wave Hair Academy
Diploma -
Craigmont High School
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