Sondra Flockhart

Cedar Rapids,IA

Summary

Driven professional with a proven track record at Truck Country, adept in customer service excellence and troubleshooting. Skilled in fostering relationships and enhancing operational efficiency, leading to a significant improvement in customer satisfaction scores. Excels in complaint handling and assessing & fulfilling customer needs, demonstrating a strong blend of empathy and strategic problem-solving abilities.

Overview

years of professional experience

Work History

Service Administrator

Truck Country

12.2021 - Current

Provide friendly, efficient and professional service to customers and truck drivers.
Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Actively asked customers open ended questions that provide opportunity to upsell and increase sales
Organized and updated databases, records and other information resources in order to keep organized records and expedite service
Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Developed lasting relationships with customers, which helped to bring in additional business opportunities.
Updated customer service database with new information, address changes and contact details.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Identified opportunities to streamline processes and improve office operations and efficiency.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Server

Carlos O Kelly's

03.2021 - 11.2021

Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Bussed and reset tables to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.

CNA

GrapeTree Medical Staffing

02.2020 - 03.2021

Cared for residents in assisted living facility and long term care facilities and delivered high-quality support to meet needs.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

Education

Associate of Applied Science - Nursing

Kirkwood Community College

Cedar Rapids, IA

Skills

Cash Handling
Troubleshooting
Call center experience
Complaint Handling
Telephone Etiquette

Payment Processing
Customer service excellence
Scheduling appointments
Meeting deadlines

Timeline