Sondra Georger
Rainelle,WV
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Certified to give vaccines in the state of West Virginia therefor well versed in safety and hazardous waste protocol. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Assistant, Customer Support
Gainwell Technologies
Charleston, West Virginia
06.2023 - Current
- Maintained knowledge of products and services for informed assistance.
- Communicated with other departments to address customer concerns promptly.
- Provided complex customer support to clients with escalated issues.
- Ensured that all customer complaints were documented and addressed promptly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted clients in understanding insurance policies and coverage options.
- Educated clients on claims procedures and documentation requirements.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Managed high call volumes while ensuring quality service standards.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Assisted customers with navigating the company's website to locate desired information.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Completed day-to-day duties accurately and efficiently.
Vaccinator
CVS Pharmacy
Lewisburg, WV
03.2024 - 04.2025
- Completed day-to-day duties accurately and efficiently.
- Provided compassionate care and emotional support to patients and families.
- Implemented infection control measures to maintain a safe environment.
- Monitored patients for adverse reactions following vaccinations.
- Conducted patient assessments to determine eligibility for COVID-19 vaccination.
- Managed inventory of vaccine supplies and ensured they were stored in accordance with recommended standards.
- Instructed patients on vaccine administration, side effects, and post-vaccination care.
- Ensured proper disposal of used needles, syringes, and other medical waste materials related to vaccination services.
- Maintained accurate records of vaccinations administered.
- Demonstrated excellent customer service skills when interacting with patients seeking information about the availability of vaccines or scheduling appointments.
- Administered immunizations to patients in accordance with guidelines and regulations.
Pharmacy Technician
CVS Pharmacy
Lewisburg, WV
10.2021 - 04.2025
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Collaborated with pharmacists to provide optimal patient care services.
- Complete pharmaceutical calculations diligently ensuring accurate dosages.
- Monitored temperature-sensitive medications for proper storage conditions.
- Processed insurance claims and resolved billing discrepancies efficiently.
- Answered telephones to respond to questions or requests.
- Maintained patient confidentiality according to HIPAA regulations.
- Operated cash register during customer transactions when required.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Maintained proper storage and security conditions for drugs.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Utilized pharmacy software to manage patient records and prescriptions.
- Managed inventory, restocked shelves, and maintained pharmacy cleanliness.
- Provided friendly customer service in a fast-paced retail environment.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Trained new staff members on pharmacy operations and guidelines.
- Entered prescription information into computer databases.
- Conducted routine maintenance on pharmacy equipment as needed.
- Adhered to federal and state regulations governing pharmacies consistently.
- Ensured safe disposal of expired or recalled medications promptly.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Organized work areas so that everything was easily accessible when needed.
CNA
The Brier
Lewisburg, WV
09.2018 - 03.2020
- Assisted in the admission, transfer, or discharge process of patients within the facility.
- Participated in continuing education opportunities to stay current on best practices.
- Collected specimens for laboratory testing as directed by nursing staff.
- Monitored vital signs and reported changes to supervising nurse.
- Documented patient care and progress in medical charts.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained a clean, safe environment for patients and staff.
- Provided emotional support to patients and their families during difficult times.
- Demonstrated knowledge of infection control protocols to protect both patients and staff.
- Aided in the prevention of pressure ulcers through regular repositioning of immobile patients.
- Facilitated group recreational activities promoting social interaction among residents.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted nurses with wound care and dressing changes.
- Utilized effective communication skills with patients, families, and team members.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
High School Diploma -
Greenbrier West High School
Charmco, WV06-2011
Skills
- Drug Inventory Control
- Regulatory Compliance
- FDA compliance
- Customer service
- Supply Restocking
- Medication Dispensing
- Insurance Billing
- Problem-solving skills
- Resolving customer issues
- Organization skills
- Positive and professional
- Effective communication
- Call center operations
- Call handling
- Professional phone voice
- Customer communications
Certification
- Pharmacy Technician Certification
- Vaccination License
Timeline
Vaccinator
CVS Pharmacy
03.2024 - 04.2025
Senior Assistant, Customer Support
Gainwell Technologies
06.2023 - Current
Pharmacy Technician
CVS Pharmacy
10.2021 - 04.2025
CNA
The Brier
09.2018 - 03.2020
High School Diploma -
Greenbrier West High School