Sondra Hassenauer

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Educated clients on new products or services to increase customer engagement with brand.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Negotiated prices, terms of sales and service agreements.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Negotiated contract terms with clients, securing favorable agreements for both parties.

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Responded to inquiries by answering telephone calls, in-person questions and emails.
• Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
• Oversaw and managed hiring process and assisted human resources.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
• Partnered with management team to coordinate on-boarding and off-boarding processes.
• Managed benefits administration, ensuring accurate enrollment and providing helpful resources for employees.
• Supported coordination of benefits open enrollment activities and process.
• Established strong relationships with external vendors related to benefits administration or other HR services.
• Provided support for employee performance evaluations, ensuring timely completion and proper documentation.
• Enhanced communication within the organization by managing internal newsletters and announcements.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Assisted with Union contracts
• Assisted Accountant with year end W2 processing and weekly payroll (in-house). Timecard tracking.

**Wapakoneta Machine Company went out of business, this is when I went to work for our Insurance Broker (Benefit Strategies Agency) who I have been with since, just continued to have acquisition buyouts, several name changes since.