Sondra Hobson
Arlington,WA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pella Window & Door
Bothe , WA
11.2023 - 01.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Cascade Pest Control
Snohomish , WA
06.2023 - 09.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Made outbound calls to obtain account information.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Administrative Assistant
Enviromental Stoneworks
Snohomish , WA
10.2022 - 04.2023
- Processed and created documents for purchase orders and change orders.
- Managed inventory levels by monitoring stock levels and ensuring timely restocking when needed.
- Handled inventory receiving, pricing agreements and internal inventory management.
- Analyzed open purchase order reports and communicated information to buyers and vendors.
- Utilized specialized software applications related to the job role.
- Ordered supplies and materials necessary for completion of projects.
- Reviewed project documents such as drawings, specifications, schedules for accuracy prior to commencement of work activities.
- Held weekly status meetings with staff assigned to projects in order to provide updates on progress made and discuss any challenges faced during the week's activities.
- Performed additional duties as assigned by management related to successful completion of projects.
Member Consultant
WSECU
Everett , WA
02.2021 - 07.2022
- Communicated with members regarding account information, transactions and inquiries.
- Processed deposits, withdrawals, transfers and loan payments.
- Maintained accurate records of all transactions conducted at the teller window.
- Cross-sold additional products and services to existing members.
- Assisted in opening new accounts for members.
- Explained the features of various products and services available to members.
- Offered guidance on how to best use credit union services to meet their financial needs.
- Listened to customer needs to identify and recommend best products and services.
- Assisted other departments when needed including loan processing or collections activities.
- Resolved member complaints in a timely manner.
Senior Financial Services Representative
Alaska USA Federal Credit Union
Kirkland , WA
07.2015 - 02.2021
- Provided excellent customer service to members and potential members.
- Maintained accurate records of all transactions conducted at the teller window.
- Answered incoming calls from members and provided assistance with product inquiries, billing questions, and other mrmber service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Utilized knowledge base to answer inquiries from members quickly and effectively.
- Participated in fairs, grand openings and other community and sponsorship events to promote organization.
- Reduced process lags by training employees on best practices and protocols.
Education
Certificate - Massage Therapy
Hands On Approach School Of Massage
Corpus Christi, TX02-2012
High School Diploma -
Rubidoux High School
Riverside, CA06-2009
Skills
- Appointment Scheduling
- Data Entry
- Office Administration
- Scheduling
- Prioritization
- Microsoft Office Suite
- Meticulous Attention to Detail
- Report Generation
- Call Management
Certification
- CPR, AED, and Basic First Aid. Issued by American Safety Health Institute. Exp: 1/5/25
Timeline
Customer Service Representative
Pella Window & Door
11.2023 - 01.2024
Customer Service Representative
Cascade Pest Control
06.2023 - 09.2023
Administrative Assistant
Enviromental Stoneworks
10.2022 - 04.2023
Member Consultant
WSECU
02.2021 - 07.2022
Senior Financial Services Representative
Alaska USA Federal Credit Union
07.2015 - 02.2021
Certificate - Massage Therapy
Hands On Approach School Of Massage
High School Diploma -
Rubidoux High School
- CPR, AED, and Basic First Aid. Issued by American Safety Health Institute. Exp: 1/5/25
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