Sondra Jones
League City,TX
Summary
Highly motivated professional with more than 25 years of business experience and outstanding administrative, management, technical, customer service and marketing skills. Highly effective and comfortable working with people at all levels in any organization. Devoted and experienced in developing excellent client rapport for guaranteed positive results.
Overview
26
26
years of professional experience
Work History
RSPS Recovery Specialist Peer Support
Gulf Coast Center Mental Health Services
Alvin, TX
01.2022 - Current
- Establish and maintain a healthy rapport with clients by sharing lived experience with a positive and uplifting manner.
- Assist with integration into the recovery community at on clients terms and timing by using Motivational Interviewing and a Trauma Informed Care approach.
- Assist PATH/PSH case management team to provide assistance to apply and receive benefits and services. .
- Assist case management team with maintaining appropriate documentation and records both written and electronically.
- Work along side case manager to help individuals maintain permanent supportive housing, to accomplish goals and work on exit plans to be self sufficient.
Owner/Operator
Kiss & Makeup By Sondra
League City And Corsicana, TX
02.2016 - 05.2021
- Managed day-to-day business operations, including scheduling, sales and inventory, accounting, marketing and public relations.
- Analyzed current market trends to determine optimal pricing of goods and services to advertise and capitalize on emerging opportunities.
- Consulted with public to assess needs and propose optimal product and service recommendations.
- Created company branding and marketing materials: brochures, website, social media and business cards.
- Interfaced directly with over 150 clients to promote business offerings, answer questions and retain long term relationships with customers.
- Performed medical esthetic services to include facials, chemical peels and permanent cosmetics, as well as cosmetic tattooing services.
Lead Esthetician
Lash Lounge
Dallas, TX
05.2011 - 05.2016
- Scheduled and served customers professionally and courteously.
- Informed guests of appropriate products available to increase retail sales; consistently in top 1% of customer sales each month.
- Welcomed clients , provided service information and fostered exceptional customer experiences.
- Resolved customer complaints and facilitated conflict resolutions;Customer Relationship Management.
- Managed inventory and stock treatment rooms.
- Flexibly worked overtime as needed to maintain proper service coverage.
Licensed Realtor
Coldwell Banker Residential Brokerage
Dallas, TX
03.1997 - 03.2011
- Assisted buyers in finding ideal homes by assessing needs, requirements and budgets: top 5% producer.
- Maintained communication with agents, clients, attorneys and closing personnel.
- Presented listings, developed presentations, advised and informed prospective clients of current market activities/conditions.
- Educated clients in short sales processes, mortgage loan and foreclosures process.
- Negotiation Liaison for buyers and seller.
- Provided technical documents, review and verified closing packets for clients.
- Developed new business and managed new and existing clients.
Call Center Representative
Credit Solutions
Dallas, TX
02.2007 - 05.2008
- Top 5% producer, received regular bonuses.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer inquiries, evaluated customer information to explore issues, developed potential solutions and maintained high-quality service.
- Educated customers on company systems, form completion, and access to services.
- Entered customer interaction details to company software to track requests, document problems and solve problems, and record solutions.
Education
Bachelor of Science - General Studies - Currently Enrolled
Texas A&M University - Commerce
Commerce, TX04.2023
Licensed Esthetician - Texas Department of Licensing And Regulation
IT School Of Beauty
Plano, TX05.2008
Real Estate License, Texas Real Estate Commission -
Champion School Of Real Estate
Dallas, TX07.1997
Associate of Arts - General Studies
North Lake College
Irving, TX1990
Skills
- Attention to Detail / Critical Thinking
- Complaint Resolution / Problem Solving
- P/R, Advertising and Customer Service
- Professional, Courteous Demeanor
- Business Acumen / Operations
- Coaching / Mentoring
- Management and Marketing
- Verbal and Written Communications
- 50 WPM Word Processing; MS Office; Social Media and CRM Database Management
- Rapport Building
- Team Meetings
- Advocacy
- Leadership Skills
Timeline
RSPS Recovery Specialist Peer Support
Gulf Coast Center Mental Health Services
01.2022 - Current
Owner/Operator
Kiss & Makeup By Sondra
02.2016 - 05.2021
Lead Esthetician
Lash Lounge
05.2011 - 05.2016
Call Center Representative
Credit Solutions
02.2007 - 05.2008
Licensed Realtor
Coldwell Banker Residential Brokerage
03.1997 - 03.2011
Bachelor of Science - General Studies - Currently Enrolled
Texas A&M University - Commerce
Licensed Esthetician - Texas Department of Licensing And Regulation
IT School Of Beauty
Real Estate License, Texas Real Estate Commission -
Champion School Of Real Estate
Associate of Arts - General Studies
North Lake College
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