Sondra Jurgens
Lincoln,NE
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
20
20
years of professional experience
Work History
Receptionist/Medical Assistant
Midwest Elite Family Medicine
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
Pharmacy Technician
CVS Pharmacy
07.2016 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
owner/operator
In home daycare
08.2013 - 03.2015
- Planned activities, cooked meals, kept schedules
- Submitted hours to DHHS for payment
- Settled disputes.
- Managed day-to-day business operations
- Assessed income and expenses and adapted plans to improve profit levels
Asst Bakery Manager
Russ's Market # 21
09.2010 - 12.2010
- Made Dough, cut donuts, baked sweets
- Ordered Products
- Put orders away
- Managed 3-4 people.
- Supervised baking and general production to drive sales and monitor overhead expenses
- Inspected, checked and monitored baking products and supplies to guarantee freshness
Pharmacy Tech
Russ's Market #1
07.2010 - 09.2010
- Input new and refills Rx into computer
- Filled RX
- Answered Phones
- Helped Customers
- Filled Cassettes.
Shift lead and Cake decorator
DQ Grill and Chill
12.2009 - 06.2010
- Made orders
- Decorated cakes
- Managed a team of 4-5 people
- Helped Customers.
CMA COA
Eye Surgical Associates
05.2004 - 04.2009
- Checked in patients
- Assisted with procedures
- Performed various tests
- Member of the OSHA and safety Committees.
Instructor
Kaplin University
06.2005 - 08.2006
- Wrote tests
- Graded papers
- Instructed students in Medical terms 2, Anatomy and physiology I & II and Pharmacology.
Education
Associates of Applied Science in Medical Assisting - Medical Assisting
Hamilton College(now Kaplin University)
Lincoln, NE06.2004
Skills
- Certified Medical Assistant experience with patient cares, taking and recording vital signs and helping with activities of daily life Have taken part in Federal Phase 3 medical studies and have experience in recording information according to federal regulations
- File Management
- Office Management
- Data Entry
- Multi-Line Telephone Operation
- Attention to Detail
- Multitasking Abilities
Training
Nebraska Heart Institute, 03/01/04, 04/30/04 Eye Surgical Associates, 04/01/04, 05/31/04
Timeline
Receptionist/Medical Assistant
Midwest Elite Family Medicine
04.2023 - Current
Pharmacy Technician
CVS Pharmacy
07.2016 - 09.2022
owner/operator
In home daycare
08.2013 - 03.2015
Asst Bakery Manager
Russ's Market # 21
09.2010 - 12.2010
Pharmacy Tech
Russ's Market #1
07.2010 - 09.2010
Shift lead and Cake decorator
DQ Grill and Chill
12.2009 - 06.2010
Instructor
Kaplin University
06.2005 - 08.2006
CMA COA
Eye Surgical Associates
05.2004 - 04.2009
Associates of Applied Science in Medical Assisting - Medical Assisting
Hamilton College(now Kaplin University)
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