Summary
Overview
Work History
Education
Skills
Timeline
Awards
Generic

Sondra Love-Magee

Biloxi,MS

Summary

IT professional well-versed in computer systems analysis and support, ready to contribute to dynamic team. with proven experience in managing and optimizing complex systems. Adept at enhancing operational efficiency through strategic planning and problem-solving. Strong focus on team collaboration and adaptability, ensuring smooth workflows and timely results. Skilled in system monitoring, troubleshooting, and process improvement, with keen attention to detail and reliability.


Overview

36
36
years of professional experience

Work History

Network Technical

Memorial Hospital Biloxi
10.2024 - Current
  • Managed approximately 30 incoming calls, emails and MySource Incident tickets.
  • Balanced and reconciled accounts.
  • Increased revenue by identifying and resolving billing errors in the BRAAT System in a timely manner.
  • Completed data entry tasks with accuracy and efficiency.
  • Played key role in transition to Cerner system for the CDM, room and bed charges billing system, ensuring smooth conversion with minimal disruption to operations.
  • Provided after hours On Call support to users via phone, email, and in-person interactions.
  • Managed user accounts, including password resets and access modifications as needed.
  • Completed data entry tasks with accuracy and efficiency.

Lead Computer Operator

Merit Health Biloxi Hospital
01.2011 - 10.2024
  • Managed the Executive Daily Monitor spreadsheet daily for the CEO, CFO, COO, and Division 3 Vice President.
  • Processed all data entry for revenue cycle and ran census reports, financial reports, ad-hoc reports, and queries.
  • Led the role of CDM Administrator with several components including routine data validation, collaboration with outside vendors, performing monthly Charge Description Master maintenance and leading code update initiatives. Audit and examined the Charge Description Master on a routine basis, analyze charge capture data and perform revenue monitoring functions. Regular reviews to ensure adherence with accurate charging, completed documentation and efficient billing.
  • Processed the quarterly Mississippi Inpatient Outpatient Data System (IODS) file to the state.
  • Provision users for AS/400 and Discharged Accounts Receivable(DAR) via Active Directory (AD) and Identity Manager Dashboard (IDM).
  • Provided basic end-user troubleshooting and desktop support after hour On Call support.
  • Generated reports covering details about data, system operation, and error monitoring.
  • Reacted calmly during times of highly stressed or emergency situations.
  • Maintained spreadsheets of data across multiple systems.
  • Processed requests for service from internal and external customers.
  • Strong PC skills and proficient knowledge with Microsoft Office Suite, including MS Excel, and MS Word.

Data Processing Supervisor

Biloxi Regional Medical Center
05.1989 - 12.2010
  • Oversaw the day-to-day operations of data processing activities, ensuring smooth workflows and timely completion of tasks.
  • Supervise a team of data processing professionals, providing guidance, support, and training as needed.
  • Regularly reviewed and approved staff time in KRONOS Timekeeper Manager.
  • Handled accounts payable and receivable functions, ensuring timely payment processing.
  • Processed PBS, Room and Board, Observation Charges, AP, GL, Budget, Medicaid, and Charge Master Maintenance using AS/400 (PULSE) System. and compliance.
  • Updates and maintained KRONOS Manager timekeeping, staffing and scheduling systems.
  • Spearheaded successful financial audits by maintaining accurate records and documentation.
  • Develop and implement data processing procedures and protocols to ensure consistency and accuracy in data processing activities.
  • Conduct regular quality assurance checks to ensure data accuracy and integrity, identifying and resolving any issues or discrepancies.
  • Collaborate with other departments and administration to understand their data processing needs and requirements and ensure timely delivery of data outputs.
  • Continuously monitor and evaluate data processing performance, identifying areas for improvement and implementing process enhancements.
  • Stay updated with industry trends and best practices in data processing and provide recommendations for technology and process improvements.
  • Ensure compliance with data protection and privacy regulations, always maintaining data security and confidentiality.
  • Managed life cycle replacement of hardware and software.
  • Mentored junior team members, helping them develop the necessary skills to excel in their roles and advance within the organization.
  • Streamlined workflows by implementing new data entry procedures, enhancing overall efficiency.

Computer Operator

Biloxi Regional Medical Center
11.1991 - 05.1998
  • Excellent attention to detail, as well as the ability to handle stress and meet deadlines.
  • Processed Patient Billing Systems, Accounts Payable, Payroll, General Ledger, and Budget.
  • Coordinates maintenance of the Charge Description Master file including additions, changes and deletions. Develops and maintains documentation relative to hospital departmental charge processing recommending process changes and improvements as appropriate.
  • Reviewed patient accounts to verify accuracy and resolve discrepancies in billing statements.
  • Achieved high levels of data accuracy by performing diligent data entry and verification tasks.
  • Delivered high levels of customer satisfaction through prompt response times when addressing inquiries related to stored information.
  • Created spreadsheets for more efficient recordkeeping.
  • Conducted audits of existing data entry processes.
  • Reconciled patient accounts and resolved discrepancies to maintain accurate financial records.
  • Mentored junior staff in best practices for payment processing and customer service excellence.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Analyzed billing discrepancies, implementing corrective actions to improve revenue cycle efficiency.
  • Crossed trained into the third party reimbursement specialist postilion as a backup person.
  • Processed Medicaid Remittance Detail Input accurately, ensuring compliance with regulatory guidelines and reducing denial rates.
  • Increased departmental flexibility by cross-training staff members in various skill sets, enabling seamless transitions during peak workload periods or employee absences.
  • Improved operational efficiency by automating daily, weekly, and monthly reports using SpoolOrganizer/400.

Data Processing Clerk

Biloxi Regional Medical Center
11.1989 - 11.1991
  • Demonstrated exceptional performance and worked effectively with minimal supervision.
  • Perform excellent under pressure.
  • Processed data entries with high attention to detail and accuracy.
  • Assisted in maintaining organized electronic and physical files for easy access.
  • Learned and utilized data processing software to streamline information handling.
  • Verified data checking for compliance, error and repeat data.
  • Optimized workflow through effective prioritization of tasks and proactive problem-solving skills.
  • Facilitated seamless communication between departments by promptly reporting any discrepancies or issues encountered during data processing tasks.
  • Securely filed document master digital files for backup and future verification.
  • Completed time-sensitive data entry requests.
  • Identified data entry discrepancies and applied adjustments in the IBM System 36 system.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Worked with data from different sources, such as midnight nursing floor census, business office transactions, PBS charges, Lab Annex charges, admitting diagnosis, DRG's, discharges and transfers.
  • Specialized in a specific type of data and system, such as Build, Back up, and Send Patient Billing, medical, and financial data.

Education

No Degree - Computer Science

Alcorn State University
Lorman, MS

No Degree - Computer Science

University of Southern Mississippi
Hattiesburg, MS

Skills

  • Analytical thinking
  • Agility
  • Leadership
  • Creative thinking
  • Digital Literacy and Tech Proficiency
  • Excellent communication
  • Problem-solving
  • Customer service
  • Teamwork and collaboration

Timeline

Network Technical

Memorial Hospital Biloxi
10.2024 - Current

Lead Computer Operator

Merit Health Biloxi Hospital
01.2011 - 10.2024

Computer Operator

Biloxi Regional Medical Center
11.1991 - 05.1998

Data Processing Clerk

Biloxi Regional Medical Center
11.1989 - 11.1991

Data Processing Supervisor

Biloxi Regional Medical Center
05.1989 - 12.2010

No Degree - Computer Science

Alcorn State University

No Degree - Computer Science

University of Southern Mississippi

Awards

Biloxi Regional Medical Center Associate of the Month for Outstanding Service July 2013

Success Women’s Conference 2020 Top Influencer on the Coast Award

Merit Health Biloxi Employee of the Month November 2024