Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sondra Lozada

Bartow,FL

Summary

Dynamic professional with extensive experience at City of Bartow in permit processing and regulatory compliance, enhancing customer relationships and optimizing administrative support.

Overview

9
9
years of professional experience

Work History

Building Permit Clerk

City Of Bartow
Bartow, Florida
01.2025 - Current
  • Processed building permit applications and ensured compliance with local regulations.
  • Assisted applicants in understanding permit requirements and necessary documentation.
  • Communicated effectively with city officials regarding permitting procedures and updates.
  • Reviewed applications for building permits to ensure accuracy and completeness of required information.
  • Assisted applicants in filling out complex forms related to building permit applications.
  • Participated in training sessions on new software used by Building Permit Clerks.
  • Advised customers on possible solutions when issues arise during the application process.
  • Answered customer inquiries by phone or in person regarding building permit status or requirements.
  • Worked collaboratively with colleagues from other departments to ensure timely completion of assigned tasks.
  • Researched property ownership details as needed to verify eligibility for permit issuance.
  • Investigated past and current licensees to perform record checks.

Customer Service Representative II

City Of Bartow
Bartow, FL
07.2016 - Current
  • Assisted residents with inquiries and service requests efficiently.
  • Managed customer complaints and resolved issues promptly.
  • Provided information on city services and community programs effectively.
  • Maintained accurate records of customer interactions and transactions.
  • Trained new staff on customer service protocols and systems.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Utilized city software to track service requests and customer feedback.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Implemented innovative methods for streamlining the customer service process.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

High School Diploma -

WINTER HAVEN HIGH SCHOOL
WINTER HAVEN
06-1990

Skills

  • Permit processing
  • Regulatory compliance
  • Application review
  • Software training
  • Documentation assistance
  • Customer relationship management
  • Administrative support
  • Permit processing expertise
  • Teamwork

Timeline

Building Permit Clerk

City Of Bartow
01.2025 - Current

Customer Service Representative II

City Of Bartow
07.2016 - Current

High School Diploma -

WINTER HAVEN HIGH SCHOOL

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