Sondra Marshall
116 Ewing Avenue 859-324-2460
Harrodsburg,KY 40330
Summary
Dynamic and client-focused Cosmetologist with a strong background in enhancing customer satisfaction and retention at Self Employed Web. Excelled in upselling treatments and products, boosting revenue through exceptional service and expertise in hair styling and coloring. Known for outstanding communication and active listening skills, ensuring personalized client experiences. Continuously updated skills through workshops, contributing to a loyal client base and referrals.
Fast learner and quick study. Organized and neat. Orderly and polite. Always willing to help with a positive attitude. Likeable and friendly. Enjoys working and likes being treated fairly and shows respect to team leaders as well as team members. Friendly Cosmetologist with [Number] years of experience in [Area of expertise] care. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
31
31
years of professional experience
Work History
Cosmetologist/Hairdresser
Self Employed Web
07.1987 - 10.2012
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Applied makeup to clients for special occasions to meet requirements.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Developed new techniques to improve appearance of customer and provide different looks.
- Utilized feedback from client surveys to refine services and address any areas needing improvement.
- Fostered culture of continuous learning among staff, leading to improved service offerings and client satisfaction.
Sales Associate
Ben Franklin
Georgetown, Kentucky
03.1982 - 04.1983
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Cosmetologist And Hairdresser Business License - Beauty
College of Cosmetology And Hair Design
Frankfort, KY07.1987
General Studies With Attention On Business - Business Administration And Management
Scott County High School
Georgetown, KY05.1983
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Hair Styling
- Men and women haircuts
- Customer Consultation
- Professionalism and Ethics
- Sanitation Practices
- Product Knowledge
- Social Media Promotion
- Hair Coloring and Highlighting
- Decision-Making
- Product expertise
- Sales expertise
- Product Upselling
- Sales and Upselling
- Reflective listening
- Product and Service Explanations
- Issue Resolution
- Selling and Upselling
- Physical Strength
- Strong manual dexterity
Timeline
Cosmetologist/Hairdresser
Self Employed Web
07.1987 - 10.2012
Sales Associate
Ben Franklin
03.1982 - 04.1983
Cosmetologist And Hairdresser Business License - Beauty
College of Cosmetology And Hair Design
General Studies With Attention On Business - Business Administration And Management
Scott County High School
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