Summary
Overview
Work History
Education
Skills
Timeline
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Sondra Mills

Seattle,WA

Summary

  • Dynamic customer service professional with a proven track record at Kroger, excelling in conflict resolution and enhancing customer satisfaction. Known for reliability and integrity, I effectively manage high-stress situations while providing exceptional service. Skilled in payment processing and dedicated to fostering positive customer relationships.

Overview

2025
2025
years of professional experience

Work History

Cashier, Cook

Zaxbys Resturant
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Receptionist Administrator

Harvest Moon Rv Park
02.2023 - 12.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Welcomed visitors and customers with professionalism.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.

Night Lead

BP Gas Station Service
03.2021 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked well in a team setting, providing support and guidance.

Server

Roccos Pub
02.2012 - 05.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Team Lead

Morrison Sales Company
04.2010 - 07.2012
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Customer Service Representative

Kroger
09.2005 - 07.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Addressed customer issues with understanding, boosting client retention.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

Dawson County High School
Dawsonville, GA
05.2005

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Professionalism and courtesy
  • Payment processing
  • Conflict resolution
  • Complex Problem-solving
  • POS system operations
  • Reports and documents

    • Hospitality and accommodation

Timeline

Receptionist Administrator

Harvest Moon Rv Park
02.2023 - 12.2024

Night Lead

BP Gas Station Service
03.2021 - 05.2023

Server

Roccos Pub
02.2012 - 05.2015

Team Lead

Morrison Sales Company
04.2010 - 07.2012

Customer Service Representative

Kroger
09.2005 - 07.2008

Cashier, Cook

Zaxbys Resturant

High School Diploma -

Dawson County High School

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Sondra Mills