Sondra Mills
Seattle,WA
Summary
- Dynamic customer service professional with a proven track record at Kroger, excelling in conflict resolution and enhancing customer satisfaction. Known for reliability and integrity, I effectively manage high-stress situations while providing exceptional service. Skilled in payment processing and dedicated to fostering positive customer relationships.
Overview
2025
2025
years of professional experience
Work History
Cashier, Cook
Zaxbys Resturant
Canton,Ga
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Receptionist Administrator
Harvest Moon Rv Park
Adairsville, GA
02.2023 - 12.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Welcomed visitors and customers with professionalism.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
Night Lead
BP Gas Station Service
Lithia Springs, GA
03.2021 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Server
Roccos Pub
Marietta, Ga
02.2012 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Team Lead
Morrison Sales Company
Hiram, GA
04.2010 - 07.2012
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Customer Service Representative
Kroger
Canton, Ga
09.2005 - 07.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer issues with understanding, boosting client retention.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Dawson County High School
Dawsonville, GA05.2005
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Money handling
- Reliability and punctuality
- Professionalism and courtesy
- Payment processing
- Conflict resolution
- Complex Problem-solving
- POS system operations
- Reports and documents
Hospitality and accommodation
Timeline
Receptionist Administrator
Harvest Moon Rv Park
02.2023 - 12.2024
Night Lead
BP Gas Station Service
03.2021 - 05.2023
Server
Roccos Pub
02.2012 - 05.2015
Team Lead
Morrison Sales Company
04.2010 - 07.2012
Customer Service Representative
Kroger
09.2005 - 07.2008
Cashier, Cook
Zaxbys Resturant
High School Diploma -
Dawson County High School