Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Sondra Psomas

Shelton,CT

Summary

With over 20 years of experience in the food service and hospitality industry, I have highly developed my skills in team building, communication, adaptability, and customer service by easily establishing rapport, credibility, and trust with my customers and peers alike. My knowledge of sales ensures that products and services will be marketed correctly and efficiently to increase customer satisfaction and profitability. Establishing and fostering deep connections with each other through exquisite food and drink has always been one of my passions!

Overview

22
22
years of professional experience

Work History

Cashier, Food Preparation, Customer Service/Sales Associate

Greek Style Grill
Norwalk, Connecticut
05.2025 - Current
  • Maintain cleanliness of the checkout area, including countertops, registers, windowsills, appliances, and floors.
  • Operating a cash drawer and handheld credit/debit machine with great efficiency, often processing payments while simultaneously taking a new order to markedly increase sales volume.
  • Ensure compliance with all safety regulations within the establishment.
  • Assist customers over the phone regarding store operations, product information, and order placement.
  • Provide exceptional customer service by asking probing questions and using suggestive selling to guarantee satisfaction with their purchase, making a repeat customer.
  • Built and maintained relationships with peers and upper management to drive team success.

Server

Galaxy Diner-restaurant
Bridgeport, Connecticut
06.2010 - 03.2020
  • Extremely proficient and detail-oriented in every aspect of food service in a high-volume restaurant, including, but not limited to, accurate order transcription and placement, delivering food and drink safely and promptly, drink preparation, and providing attentive service to multiple tables.
  • Assisting peers and promoting teamwork to ensure the business runs smoothly.
  • Building and maintaining exceptional relationships with customers and employees, allowing me to become well-versed in the art of conflict resolution among and within the two groups.

Teller, CSA

Peoples Bank
Trumbull, Connecticut
06.2009 - 10.2010
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Accelerated in sales, single-handedly earning bonuses for peers every quarter by meeting quotas.
  • Balance cash and coin vaults daily.
  • Processed all ATM deposits, deliveries, and withdrawals daily.

Bartender, Server, Line/Prep Cook, Expo

Ruby Tuesday
Trumbull, Connecticut
01.2007 - 06.2009
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Made friendly conversation with customers to provide an enjoyable bar/dining experience.
  • Greeted frequent visitors by name and explained new promotions.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Sandwich Artist, Certified Franchisee Trainer

SUBWAY®Restaurants
Trumbull, Connecticut
04.2003 - 06.2007
  • POS system trained.
  • Tracked inventory, ordered inventory weekly, shipment receiving, trained new franchisees, continuously baking bread, and processing customer transactions.

Education

Certified Franchisee Owner -

Subway Franchisee Training
Milford, CT
07-2005

GED -

Trumbull High School
01-2005

Certification -

SERV Safe
06-2003

Skills

  • Customer relations
  • Patience and empathy
  • POS system operations
  • Reliability and punctuality
  • Decision making aptitude
  • Product knowledge
  • Written and verbal communication
  • Upselling techniques
  • Staff training
  • Multitasking and organization
  • Conflict resolution
  • Speaks Spanish

Affiliations

  • gardening
  • hiking
  • running
  • reading
  • kayaking

References

References available upon request.

Timeline

Cashier, Food Preparation, Customer Service/Sales Associate

Greek Style Grill
05.2025 - Current

Server

Galaxy Diner-restaurant
06.2010 - 03.2020

Teller, CSA

Peoples Bank
06.2009 - 10.2010

Bartender, Server, Line/Prep Cook, Expo

Ruby Tuesday
01.2007 - 06.2009

Sandwich Artist, Certified Franchisee Trainer

SUBWAY®Restaurants
04.2003 - 06.2007

Certified Franchisee Owner -

Subway Franchisee Training

GED -

Trumbull High School

Certification -

SERV Safe

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