Sondra Russell

• Created training materials and conducted group trainings on new processes or procedures.
• Conducted regular performance reviews to assess individual team member progress.
• Participated in regular meetings with senior leadership to provide updates on team progress.
• Provided coaching and feedback on employee performance, encouraging professional development.
• Coordinated team activities and delegated tasks to ensure efficient completion of projects.
• Collaborated with other departments to ensure alignment of goals across teams.
• Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
• Maintained a positive work environment that promoted collaboration between team members.
• Ensured compliance with all safety regulations in the workplace.
• Analyzed data from various sources to identify areas of improvement in the department's operations.
• Monitored daily workflow to ensure adherence to established policies and procedures.
• Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
• Reviewed completed work to verify consistency, quality, and conformance.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Inspect part for BMW ,Mercedes etc to make sure parts was not damaged make sure the right amount of product is in each bin take pictures of damage products give breaks to my employees  paper work make sure everyone get the hours  make sure our  team reach production everyday

• Worked 5 different stations to provide optimal coverage and meet production goals.

• Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant record keeping.
• Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Worked with vendors to schedule more than 100 daily pickups and 75+ weekly deliveries.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Provided accurate information about products and services to customers.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Implemented innovative methods for streamlining the customer service process.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Kept on top of changes to store products and promotions to maintain strong sales.
• Achieved 115% of monthly quota and grew sales to $400 K within three months, earning title as top representative in region.
• Consistently hit and exceeded sales goals by 20%.
• Trained and coached team of 50  sales professionals focused on servicing personal accounts.
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