Sondra Sies
Allen,TX
Summary
- High-achieving, compassionate, and committed professional with a passion for helping others
- Over 5 years of successful client service experience working in mental health, law, and sales
- Proven ability to work fast-paced and high-stress environments while ensuring client satisfaction
Overview
9
9
years of professional experience
Work History
Outpatient Registrar
Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)
2024.03 - Current
- Enhanced patient experience by providing efficient registration and check-in processes.
- Ensured accurate insurance verification and billing, contributing to a reduction in billing errors.
- Coordinated appointment scheduling, resulting in increased patient satisfaction and clinic efficiency.
- Maintained patient confidentiality with thorough adherence to HIPAA regulations during all interactions.
- Greeted every guest with personable approach and provided knowledgeable service.
Outpatient Clerk and Education Liaison
Haven Wellness Center (Acquired by Medical City in March 2024)
2023.11 - 2024.03
- Facilitated a welcoming patient-centered environment while greeting and checking in patients upon arrival
- Identified patient insurance eligibility and benefits, documenting gathered information on all appropriate databases
- Calculated patient financial responsibility and assisted in billing and payment processing procedures
- Effectively collaborated between school counselors and families to obtain educational requirements and coordinate personalized education plans for all adolescent patients
- Monitored adolescent patient participation during education hours, providing feedback to patients, school counselors, and families on areas of improvement
Behavioral Health Adult Case Manager
LifePath Systems
2021.06 - 2023.08
- Perform ongoing assessments and develop individualized treatment plans with clientele based on identified needs
- Develop goal-oriented psychoeducational skills trainings and activity groups to improve clientele level of functioning
- Assist Clientele with locating and establishing connection in medical, financial, social, and other community resources
- Record clientele progress in a timely manner utilizing a confidential database
- Draft correspondence letters as requested by clientele for psychiatrist review and approval
- Respond to incoming emails and phone calls to provide requested information to clientele with adherence to privacy and confidentiality rules.
Legal Assistant
Messer, Fort & Mcdonald
2019.03 - 2021.05
- Managed attorney and paralegal emails ensuring that events, projects, and meetings were calendared and completed in a timely manner
- Scheduled routine and urgent meeting requests for attorneys and paralegals
- Effectively networked communications between attorneys and clients
- These clients include city secretaries, managers, and council members
- Prepared contract redlines and drafted correspondence letters as requested by a portfolio of city clientele
- Organized and updated files for a wide array of cases and projects for multitude of attorneys.
Sales Associate
Michael Kors
2018.06 - 2019.03
- Developed relationships and served clients by building customer loyalty while consistently upholding company values
- Diligently met daily sales goals maintaining a position within the top 15% of all sales associates
- Operated cash registers effectively, unloaded store merchandise, and maintained a clean workspace to reflect a professional outlook for the company as a whole
- Helped to facilitate a positive environment for all clients throughout their shopping experience by assisting each person in a reputable way.
Case Manager
Kirkendall Dwyer Law Firm
2015.06 - 2016.12
- Abided by company standards of time management and self-motivation
- This was done by maintaining updated case records for a wide array of cases and while logging events and progress
- Provided emotional support for clientele fostering client reassurance and dedication which resulted in building strong and trusting relationships between our company and customers
- Thoroughly reviewed client documents for necessary information to ensure clients received maximum settlements
- Helped connect clients to resourceful services by routing them to agencies that specialized in meeting their individual needs
- Worked closely with medical staff and doctors to ensure all necessary information was collected for each case.
Education
Master of Science - Clinical Mental Health Counseling
Texas A&M Commerce
Collin Higher Education Center08.2025
Bachelor of Arts - Psychology
University of North Texas
Denton, Texas12.2018
Skills
- Patient Registration
- Patient confidentiality
- Scheduling appointments
- HIPAA Compliance
- Mental health evaluations
- Relationship Building
- Administrative Support
- Client Communication
- Motivational Interviewing
- Client Advocacy
- Treatment Planning
- Exceptional telephone etiquette
Accomplishments
Member of the Alpha Chi National College Honor Society
Awarded for Service Excellence at LifePath Systems for exceeding both company and clientele expectations
University of North Texas Dean's List
University of North Texas Presidents List
Timeline
Outpatient Registrar
Medical City Mental Health and Wellness Center Frisco (Formerly Haven Wellness Center)
2024.03 - Current
Outpatient Clerk and Education Liaison
Haven Wellness Center (Acquired by Medical City in March 2024)
2023.11 - 2024.03
Behavioral Health Adult Case Manager
LifePath Systems
2021.06 - 2023.08
Legal Assistant
Messer, Fort & Mcdonald
2019.03 - 2021.05
Sales Associate
Michael Kors
2018.06 - 2019.03
Case Manager
Kirkendall Dwyer Law Firm
2015.06 - 2016.12
Master of Science - Clinical Mental Health Counseling
Texas A&M Commerce
Bachelor of Arts - Psychology
University of North Texas
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