Hi, I’m
SONDRA SMALL
Jonesboro,LA
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
23
years of professional experience
Work History
Acosta Sales & MarketingRemote, USA
Area Mandate Manager
10.2019 - 03.2023
Job overview
- Recruit, hire, train, coach and manage all assigned merchandisers
- Schedule and organize merchandising staff to meet customer project requirements, while maintaining strict budget guidelines and managing cost within district
- Developed strong working relationships with clients and customers
- Communicate daily with Regional Manager, and team across region to achieve goals and objectives
- Complete multiple tasks while remaining flexible and adaptable
- Strong interpersonal and leadership skills including willingness to consistently provide superior customer service
- Effectively used sound judgment in ambiguous situations
- Achieved project deadlines by coordinating with merchandisers and contractors to manage performance
- Identified and implemented appropriate strategies to increase employee satisfaction and retention by 25%.
Dollar Tree Stores, IncJonesboro, LA
Retail Operations Specialist
07.2018 - 09.2020
Job overview
- Drive results by identifying opportunities to improve performance
- Efficient planning and organizing work to achieve goals and objectives
- Anticipate customer needs, overcoming obstacles, and continually striving to improve customer satisfaction
- Provide effective leadership by maintaining environment that promotes teamwork and maximizes individual potential
- Established operational objectives and work plans delegating to store managers throughout district
- Deployed and implemented daily operational plans to increase sales, remaining within budget guidelines
- Developed strong relationships with store associates that decreased turnover by 4% within district
- Monitor and analyze business trends for multiple stores within district using Key Performance Indicators including sales, payroll, expense control, and store contributions
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
WalgreensBellflower, CA
Store Manager
02.2000 - 03.2018
Job overview
- Recruited and retained top talent to create high performance team of store directors within district
- Developed store operations and construction schedules for seasonal projects for multiple stores within the district
- Proposed and structured plan growth strategies for stores struggling with sales, increasing sales by 5% in quarter 4
- Eased team transitions and new associate orientation through effective training and development with assistance of store directors and regional management
- Trained store directors successful strategies to meet operational and sales targets, increasing average shopping basket by $2 per customer
- Analyze profit and loss statements
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Completed point of sale opening and closing procedures
- Approved regular payroll submissions for employees.
Education
University of Colorado At DenverDenver, CO
Associate of Applied Science from Healthcare Administration
1992
University Overview
- Dean's List : Second semester 1989
- Completed professional development in Microsoft Office
George Washington High SchoolDenver, CO
High School Diploma
05.1981
Skills
- Business Administration
- Office Supply Inventory Control
- Office Administration
- Visitor Check-In
- Telephone Skills
- Records Preparation
- Documentation
- Active Listening
- Customer and Client Relations
- Time Management
- Answer Telephone Calls
- Reading Comprehension
- Making Appointments
- Office Equipment Operation
- Billing and Payment Processing
- Multi-Line Telephone Systems
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Mandate Manager
Acosta Sales & Marketing
10.2019 - 03.2023
Retail Operations Specialist
Dollar Tree Stores, Inc
07.2018 - 09.2020
Store Manager
Walgreens
02.2000 - 03.2018
University of Colorado At Denver
Associate of Applied Science from Healthcare Administration
George Washington High School
High School Diploma
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