Sondra Steitz

• Overseeing 15 Hand Therapists' schedules on a day-to day basis to ensure efficient patient flow & daily performance of Hand Therapy clinic.
• Providing exceptional customer care/service by taking the time to hear patients, actively listening, & helping them navigate what they need.
• Obtaining & verifying pertinent patient billing info, demographics, insurance information in Epic- electronic health records & accurately completing the patient registration process while checking in & collecting any insurance co-pays.
• Coordinates the scheduling and cancellation of patient appointments and complex, multi-faceted visits with specialists & other ancillary services.
• Answering multi-line phone system, routing calls, accurately documents & relays messages to staff via the electronic medical record tasking system.
• Responding to all in-basket queries/requests regarding patient care, concerns, scheduling requests in a timely manner as technical and operational knowledge allows.
• Requests/obtains patient reports/orders for visits and manages electronic health information confidentially.

Providing administrative support to HDT Clinic Supervisor in the form of:

• Communicating/advising schedule & staffing needs.
• Submitting schedule maintenance requests for therapists' long & short term schedule modifications.
• Verifying acute schedule coverage needed for unscheduled patients' providers walk over to begin immediate treatment & creating/posting this schedule.
• Adding monthly meetings to therapists/ supervisors schedules & making necessary adjustments.
• Applying basic business technical, or clinical principles to highly variable problems, ranging from routine to complex.