Sondra Watson
Memphis,TN
Summary
Energetic entry-level healthcare professional eager to provide compassionate patient care and support clinical teams. Skilled in basic medical terminology and emergency response protocols. Quick learner with a strong passion for enhancing patient outcomes and acquiring new healthcare skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounting Clerk
Shelby County Government
06.2022 - Current
- Compiles monthly bills from all county departments and other county-owned or operated agencies.
- Generates a master claim report for Fiscal Court approval monthly.
- Reviews purchase orders for all departments, makes corrections as needed, and notifies appropriate parties of corrections to be made.
- Provides financial information to various state and county offices relating to garnishments, tax sales, and civil suits filed in Chancery Court.
- Collects and receipts payments.
Seasonal Tax Specialist
One Stop Taxes
12.2019 - Current
- Prepared quarterly and annual federal and state income taxes
- Researched current tax laws to ensure all tax returns were filed in accordance with tax guidelines
- Evaluated gathered information from clients to provide the best recommendation
Private Duty Caregiver
05.2017 - 09.2023
- Performed or assisting with activities of daily living (ADLs)
- Provided healthcare and exercise
- Advocated for healthcare needs
- Managed affairs and finances
- Provided personal support and comfort
- Handled end-of-life activities
- Home management and care planning
Survey Interviewer
Insight Global/CDC
01.2021 - 06.2022
- Administered questionnaires, surveys, or other data-gathering instruments to individuals or groups in various settings.
- Conducted in-person interviews to gather information on behaviors, attitudes, opinions, and preferences.
- Recorded data accurately and consistently using standardized methods.
- Performed quality control checks to ensure data accuracy and completeness.
- Followed ethical guidelines and maintained confidentiality of sensitive information.
- Kept accurate records of work completed and time spent on each project.
Criminal Court Clerk Collections Counselor
Shelby County Government
10.2020 - 06.2022
- Collects payments for court cost, fines, and fees
- Arranges installment payments with debtors
- Investigates delinquent accounts
- Works with Tennessee Department of Safety to assist customers with driver license requirements and reinstatements.
- Prints docket reports on older cases.
- Calculates, prepares, and connects statements of due and unpaid court costs.
- Transfers funds in and out of deposit, escrow, and judgment.
- Assists with the training of new employees.
Customer Relations Manager
Greenway Home Services
10.2019 - 12.2020
- Built relationships with key employees among customers
- Advised clients on creating profitable processes and plans to address their business needs
- Scheduled regular meetings with customers to ensure for customer satisfaction
- Point of contact for complaints and escalated issues
- Ensured both the company and clients adhered to the contact terms and agreements
- Researched competitors to find opportunities to retain customers
- Assisted the sales team with up-selling and/ or cross-selling services and products while setting sales and revenue targets
- Collaborated with internal departments (i.e., sales, engineers, senior management) to address customers’ needs.
Junior Analyst
Fed Ex Corporation
03.2020 - 04.2020
- Responsible for assembling, reviewing, verifying, sorting, coding, matching and investigating invoices and check requests
- Provided research and resolution for all invoice discrepancies
- Accurately prepared and processed electronic transfers and payments
- Maintained vendor files, historical records
- Reconciled account payable transactions
A/R Clerk
Greenway Home Services
01.2020 - 02.2020
- Verified the validity of account discrepancies by Investigating the obtained information from sales, trade promotions, customers, and customer service departments
- Responsible for accurately posting customer’s cash, checks and credit card payments into the general ledger or accounting software.
- Resolved invalid and unauthorized deductions by following pending deduction procedures
- Sent invoice remainders to customers via phone, email, fax, or postal mail
- Manually entered data to create invoices and ensured documents were properly coded
- Resolved collections by examining customer payments plans, payment history, credit lines and coordinating contact with the collections department
SMAC Finance Collector
ServiceMaster
08.2016 - 09.2019
- Utilized problem solving skills to respond and resolve to customer service issues via inbound/ outbound calls, written correspondence, and/ or electronic communication all in accordance to the company policies, standard operating procedures and contract coverage
- Followed up with internal and external customers, contractors and/ or business partners to ensure customer service issues resolved
- Effectively utilized payment processing systems to accept customer payments
- Contacted customers regarding delinquent accounts
- Accurately calculated customers loan interest and pay off amounts
Salon Owner/Manager
Exquisite Style Studio
01.2017 - 08.2019
- Hired staff
- Marketed and branded
- Kept track of financials
- Ensured the salon made a profit
- Chose product lines to offer
- Ensured cleanliness of the facility
- Provided customer service
Intake Coordinator
A-1 Diabetes
01.2016 - 01.2017
- Communicated with patients to collect information about their health history and current condition
- Coordinated with medical professionals to schedule appointments and procedures
- Managed and maintain patient records, ensuring all information is accurate and up-to-date
- Assessed the need for any support services and refer patients as necessary
- Verified insurance coverage and explain benefits to patients or their families
- Assisted patients with paperwork, including consent forms and intake forms
- Communicated with other departments to ensure smooth patient flow and high-quality care
Hospice Volunteer
Methodist Healthcare Administrative Offices
01.2016 - 01.2017
- Answering phone calls and scheduling appointments
- Greet patients and assist them with paperwork
- Maintain and update patient records in accordance with privacy regulations
- Coordinate with medical staff to ensure smooth patient flow and timely care
- Provide excellent customer service, addressing patient concerns and inquiries
- Ensure compliance with health and safety regulations
Terminix Urgent Services Rep
ServiceMaster
08.2009 - 08.2016
- Handled inbound calls regarding customer appointments, scheduling, and escalated issues
- Provided customers with superior customer care while maintaining confidentiality
- Maintained all National and Commercial company accounts
- Documented accounts and assigned customers to the appropriate branch for follow-up
- Dispatched technicians for all urgent service requests
- Served as a liaison between customer and service managers to ensure timely and effective disputes and conflict resolution
- Provided internal floor support, as needed
Terminix Customer Service Rep
ServiceMaster
07.2005 - 08.2009
- Answered inbound calls from potential, present and past customers
- Assisted with online account management, payments, and medication of billing payments
- Scheduled customers service calls, inspections and initial service requests
- Documented accounts and assigned customers to the appropriate branch for follow-up
Education
Master of Public Administration(MPA) - Healthcare Management
DeVry, Keller School of Management
10.2024
Skills
- Electronic medical records management
- 10-Key
- Salesforce
- Kronos
- Verint
- Medical Terminology
- Accounting Software
- Customer Service
- Data Entry
- Cisco
- Loan Ledger
- QuickBooks
- AS400
- Oracle
- PeopleSoft
- Account Reconciliation
- Bank Reconciliation
Certification
- TPIN/TAX CERTIFICATION -2018-Present
- COSMETOLOGY LICENSE-2016-Present
- CPR/AED CERTIFICATION -2023
- BLS CERTIFICATION-2024
- VA CARETAKER CERTIFIED-2023
Awards
MEMBER OF IMA THE ASSOCIATION OF ACCOUNTANTS AND FINANCIAL PROFESSIONALS IN BUSSINESS 2022-CURRENT, MEMBER OF DELTA MU DELTA INTERNATIONAL HONOR SOCIETY IN BUSINESS 2024
Timeline
Accounting Clerk
Shelby County Government
06.2022 - Current
Survey Interviewer
Insight Global/CDC
01.2021 - 06.2022
Criminal Court Clerk Collections Counselor
Shelby County Government
10.2020 - 06.2022
Junior Analyst
Fed Ex Corporation
03.2020 - 04.2020
A/R Clerk
Greenway Home Services
01.2020 - 02.2020
Seasonal Tax Specialist
One Stop Taxes
12.2019 - Current
Customer Relations Manager
Greenway Home Services
10.2019 - 12.2020
Private Duty Caregiver
05.2017 - 09.2023
Salon Owner/Manager
Exquisite Style Studio
01.2017 - 08.2019
SMAC Finance Collector
ServiceMaster
08.2016 - 09.2019
Intake Coordinator
A-1 Diabetes
01.2016 - 01.2017
Hospice Volunteer
Methodist Healthcare Administrative Offices
01.2016 - 01.2017
Terminix Urgent Services Rep
ServiceMaster
08.2009 - 08.2016
Terminix Customer Service Rep
ServiceMaster
07.2005 - 08.2009
Master of Public Administration(MPA) - Healthcare Management
DeVry, Keller School of Management
Similar Profiles
MELANIE SIMSMELANIE SIMS
Correctional Lieutenant at Shelby County GovernmentCorrectional Lieutenant at Shelby County Government
Elaine CecilElaine Cecil
Captain Paramedic at Shelby County GovernmentCaptain Paramedic at Shelby County Government
Vivian TerryVivian Terry
Deputy Court Clerk at Shelby County GovernmentDeputy Court Clerk at Shelby County Government
Cordeia RaineyCordeia Rainey
Assistant Manager at Zales The Diamond StoreAssistant Manager at Zales The Diamond Store
Lisa R. SchultzLisa R. Schultz
Occupational Health Technician at MedcorOccupational Health Technician at Medcor