Sondra Weyer

Mentor,Ohio

Summary

Dynamic banking professional with a strong work ethic and exceptional customer service skills, honed at Citizens Bank. Proven track record in relationship building and compliance with banking regulations, consistently resolving client issues and enhancing customer satisfaction. Committed to fostering a positive environment and achieving branch goals through collaboration and effective communication.

Energetic and detail-focused with strong aptitude for customer service and financial accuracy. Possesses foundational knowledge in cash handling and transaction processing, coupled with solid mathematical skills. Capable of delivering precise and reliable service to enhance customer satisfaction and operational efficiency.

Developed strong customer service and financial transaction management skills in high-volume banking environment. Demonstrated ability to handle cash, process transactions accurately, and resolve customer inquiries efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals.

Overview

years of professional experience

Work History

Teller

Citizens Bank

09.2024 - Current

Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Disbursed cash and checks accurately while maintaining security of cash drawers.
Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Processed customer transactions promptly, minimizing wait times.
Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Associate Banker

Chase Bank

05.2022 - 05.2024

Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
Strengthened client relationships through consistent communication and personalized attention to individual needs.
Balanced teller drawers and ATM cash.
Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
Fostered a positive work environment by actively contributing to team meetings sharing ideas on improving operational efficiency.
Assisted customers with banking needs and inquiries.

Education

Mentor High School

Mentor, OH

Skills

Exceptional customer service
Strong work ethic
Professionalism and courtesy
Excellent time management skills
Relationship building and management

Goal-oriented focus
Patience and empathy
Compliance, banking laws, and regulations
Customer relationship building
Strong sense of banking ethics

Timeline