Benjamin Williamson
Tullahoma,TN
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IS&T Systems Administrator II
National Aerospace Solutions
Arnold AFB, TN
02.2021 - Current
- Performed all tasks related to installation, configuration, upgrading and maintaining RedHat and Windows OS.
- Directed SAN management for mass storage systems.
- Oversaw the operation of Unisphere, SGI/HPE DMF, NetAPP, and Versity storage solutions.
- Identified and resolved technical problems across server and desktop platforms.
- Optimize system compatibility for enhanced performance.
- Assessed and deployed security protocols and countermeasures.
- Implemented and supported emergency data backup procedures.
- Coordinated comprehensive evaluation processes for certifying new technology.
- Recommended strategic enhancements to network systems.
- Guaranteed system and storage infrastructure uptime and availability.
- Provide advice and support to junior administrators.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Configured, monitored and maintained email applications or virus protection software.
- Created online documentation to help employees resolve day-to-day issues.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Implement policies, procedures and best practices to safeguard and protect data, reports, and access.
- Ensured high availability of all critical systems by implementing redundancy measures like clustering or load balancing technologies.
- Consulted users to determine areas in need of improvement.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
- Achieved IS&T Systems Administrator II role as a result of positive performance review in February 2023.
Linux System Administrator
Abacus Technology Corporation
Arnold AFB, TN
06.2018 - 02.2021
- Guided purchasing decisions for technology investments, emphasizing cost-effective solutions to enhance spending efficiency.
- Ensured seamless functionality of multi-user computer systems by working with hardware and network engineers.
- Enhanced efficiency of new and existing hardware components.
- Strengthened system defenses by upgrading network security.
- Diagnosed and resolved significant system issues by directly interacting with users.
- Streamlined duties and guided less experienced colleagues in adherence to best practices.
- Advised on necessary changes to the IT system framework.
- Monitored logs generated by various services running on the Linux servers and identified anomalies or suspicious activities in them if any.
- Maintained documentation related to system configurations, software installations, user accounts for future reference purposes.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
- Provided technical support and training to users, improving system understanding and reducing support requests.
- Installed, configured, maintained and upgraded Linux operating systems and services.
- Consulted users to determine areas in need of improvement.
Computer Helpdesk Technician
Abacus Technology Corporation
Arnold AFB, TN
12.2016 - 06.2018
- Maintained documentation of all transactions and support interactions within the system for added organizational knowledge.
- Analyzed and resolved user issues through test scripts, expertise, and detailed inquiries.
- Managed support queries by providing clear, step-by-step troubleshooting instructions.
- Managed primary end-user technical support on various operating systems including Windows, Linux, Mac.
- Facilitated comprehension by translating technical jargon into understandable terms.
- Resolved technical problems through installation, modification, and repair of software and hardware.
- Provided technical training and support for software, hardware, and network usage.
- Implemented security measures such as virus scans and firewall configurations.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Diagnosed system errors and identified network connectivity issues.
- Updated customer information and account status in the database following each interaction.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
Field Technician II
Apex Systems LLC
Huntsville, AL
04.2016 - 12.2016
- Troubleshot and repaired various types of peripheral equipment.
- Handled software upgrade issues effectively.
- Arranged hardware and software in ideal setups to achieve required network efficiency.
- Set up workstations for employees by configuring necessary hardware, devices, and software.
- Evaluated and resolved user problems by leveraging specific questions and professional knowledge.
- Patched software to eliminate security problems.
- Addressed queries and prioritized needs, ensuring superior support.
- Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Implemented site restoration and cleanup activities post-sampling or equipment installation.
- Maintained product knowledge and aptitude to perform troubleshooting and diagnostics.
- Serviced and repaired designated equipment to meet company standards and specifications.
Education
Bachelor of Science - Cloud Computing
Western Governors University
Salt Lake City, UT03-2025
Vocational Degree - Computer Information Technology
Tennessee College of Applied Technology
Shelbyville, TN04-2016
Skills
- HPE DMF storage solution
- SAN Management
- DISA STIGs
- IAVA/IAVM Compliance
- IT procedure development
- Program installations
- Windows 95/98/2000/XP/XP pro/nt
- Software installation
- Email administration
- ITIL processes
- Remote Access management
- Backup and recovery
- Hardware troubleshooting
- Workstation onboarding
- Skilled with redhat servers
- System maintenance
- Regulatory compliance
- User account management
- Linux server management
- Operating system installation
- Storage management
- Database administration
- Network configuration
- Help desk software
- Remote Access
Certification
- LPI Linux Essentials
- CompTIA Network+
- CompTIA Security+
- CompTIA A+ Technician
- CompTIA Cloud +
- CompTIA CSIS
- Microsoft Certified Technical Specialist
- MTA: Operating System Fundamentals
- MTA: Security Fundamentals
References
References available upon request.
Timeline
IS&T Systems Administrator II
National Aerospace Solutions
02.2021 - Current
Linux System Administrator
Abacus Technology Corporation
06.2018 - 02.2021
Computer Helpdesk Technician
Abacus Technology Corporation
12.2016 - 06.2018
Field Technician II
Apex Systems LLC
04.2016 - 12.2016
- LPI Linux Essentials
- CompTIA Network+
- CompTIA Security+
- CompTIA A+ Technician
- CompTIA Cloud +
- CompTIA CSIS
- Microsoft Certified Technical Specialist
- MTA: Operating System Fundamentals
- MTA: Security Fundamentals
Bachelor of Science - Cloud Computing
Western Governors University
Vocational Degree - Computer Information Technology
Tennessee College of Applied Technology
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