SONDRA M SPALDING
Hillsboro,OH
Summary
Seasoned Operations Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
25
25
years of professional experience
1
1
Active DoD SECRET Clearance
Work History
Operations Manager/Deputy Program Manager
SAIC
01.2022 - Current
- Develop systems and procedures to improve operational quality and team efficiency
- Supervise operations staff and kept employees compliant with company policies and procedures
- Establish positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Lead hiring, onboarding and training of new hires to fulfill business requirements
- Manage five concurrent orders
- Assist Program Manager (PM) in monitoring financial health of contract
- Review all invoices for accuracy and completeness prior to submittal to customer
- Mentor and coach new or struggling personnel
- Oversee staffing, equipment, document editing, and other activities needed for successful test execution from start to finish
- Manage security process for new personnel to obtain approval from customer prior to start date
- Provide forecasts of test execution for internal in-process reviews, estimates at completion, and plan development
- Supervised operations staff and kept employees compliant with company policies and procedures
Test Execution Manager
SAIC
01.2019 - 01.2022
- Primary author of proposal that resulted in win of follow-on BPA contract with 1 base year and 4 option years and ceiling of $150M
- Managed staff of ~100 casual and full-time employees, plus ~200 subcontractors
- Staffed average of 35 test events and ~40 personnel at one time per year nationwide over five years
- Mentored personnel is areas of improvement and encourage continued learning and growth
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Designed roadmaps and timelines and identified risks and mitigations to execute test plans
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments
- Responded to rapidly changing requirements and adjust staffing plans accordingly, including pandemic restrictions and emergency situations
- Leveraged Microsoft Office tools and talent to organize information creatively and professionally
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits
- Fostered positive, collaborative and engaged work environment resulting in increased operational efficiency
- Developed and maintained 3-month staffing outlook to better prepare for surges
- Self-motivated, with strong sense of personal responsibility.
Associate Test Execution Manager
Engility/SAIC
01.2017 - 01.2019
- Managed staff of ~100 casual and full-time employees, plus ~200 subcontractors
- Staffed ~30 test events per year nationwide over two year period
- Coordinated with off-site staff to verify correct use of test procedures and confirm accurate reporting
- Improved invoice process to reduce unbilled amount
- Developed online database to track personnel test experience and performance
- Developed team website in SharePoint to encourage collaboration and discussion among remote personnel
- Authored and edited RFI and white paper responses
Proposal Editor
Engility
01.2015 - 01.2017
- Prepared, rewrote, and edited proposals to improve readability and impact
- Reviewed proposals for grammar, spelling, punctuation, syntax, accuracy, and compliance with quality standards
- Communicated directly with writers to collaboratively assess work and guide editorial improvements
- Adhered to internal and external style guidelines, educating staff on standards
- Developed and maintained editorial standards for content
- Generated and maintained style guides to encourage consistent quality of content
- Worked well in a team setting, providing support and guidance
Project/Proposal Coordinator
TASC
01.2011 - 01.2016
- Devised and implemented processes and procedures to streamline operations
- Provided proposal coordination support for proposals and task order responses
- Consolidated inputs, coordinated with graphics and contracts, ensured all requirements were met, and quality product was delivered on time
- Developed, maintained, and administered six SharePoint sites and two partner sites
- Developed proposal schedules, compliance matrices, and capabilities matrices
- Mentored and provided leadership to new support personnel
- Developed template for customer deliverables that met customer and company standards
- Managed TSA contract personnel security requirements, initiating TSA Suitability Determination process for over 600 personnel in 5 years
- Developed MS Access database for tracking personnel security status
Technical Editor
TASC
01.2009 - 01.2011
- Prepared, rewrote, and edited contract deliverables to improve readability and impact.
- Provided desktop publishing support to ensure consistence in deliverables
- Adhered to Transportation Security Administration and company style guidelines, educating staff on standards
- Oversaw all office management responsibilities to include issues with travel reimbursement, facilities, IT support, etc
- Researched possible opportunities for business development, providing in depth information on the opportunity, customer, and possible competitors
General Research and Analysis
Northrop Grumman Mission Systems
01.2006 - 01.2009
- Reported to senior management on organizational performance and progress toward goals
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Coordinated special projects and managed schedules.
- Evaluated facility operations and personnel for safety and health regulations compliance
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Business Management, Marketing
University of Maryland Global Campus
Baltimore, MD12.2020
Skills
- Superb Time Management Skills
- High-Pressure Environments
- Policy and Procedure Implementation
- Interpersonal Communications
- Continuous Improvements
- Microsoft Office Suite Expertise
- Operations Oversight
- Complex Problems Analysis
- Quality Assurance and Control
- Resource Coordination
- Schedule Oversight
- Leadership
Certification
- Engaging Hybrid Teams Inclusively, ExecOnline, Credential ID 1-94933-202656-1631543744 - 2021
- Elevating Coaching Skills, Duke Corporate Education, Credential ID 1-83428-205989-1632322532 - 2021
- Enhancing Team Wellbeing, Duke Corporate Education, Credential ID 1-73316-209172-1634840328 - 2021
- Intelligent Risk Taking, Yale School of Management, Credential ID 1-90232-206942-1632922479 - 2021
- Six Sigma Greenbelt - 2006
Clearance
DoD Secret (Active) - 2007
Timeline
Operations Manager/Deputy Program Manager
SAIC
01.2022 - Current
Test Execution Manager
SAIC
01.2019 - 01.2022
Associate Test Execution Manager
Engility/SAIC
01.2017 - 01.2019
Proposal Editor
Engility
01.2015 - 01.2017
Project/Proposal Coordinator
TASC
01.2011 - 01.2016
Technical Editor
TASC
01.2009 - 01.2011
General Research and Analysis
Northrop Grumman Mission Systems
01.2006 - 01.2009
Bachelor of Science - Business Management, Marketing
University of Maryland Global Campus
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