Sondre Ripple
Conroe,TX
Summary
Highly organized Administrative Officer with a 5-year background facilitating workflow in Ops/e-commerce/surveying offices. Effectively promotes interdepartmental coordination through exemplary teaming skills. Demonstrated expertise in time management, new system implementation, training, details, and team efficiency.
Overview
16
16
years of professional experience
Work History
Ops Associate
Fed Ex Ground
06.2021 - 02.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
Caregiver
Employment Gap
01.2018 - 01.2021
Survey Tech Administrator
EIC Surveying Co.
01.2013 - 01.2018
- Investigated land details such as deed information, zoning regulations and subdivision rules
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Researched and monitored locations of utilities around project sites.
- Investigated land details such as deed information, zoning regulations and subdivision rules.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Service Associate/Wait Staff Trainer
Coaches Sports Bar And Gril
05.2010 - 12.2012
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Greeted and maintained relationships with regular customers.
- Served the needs of more than 100 customers in a busy high stress hospitality environment.
Survey Technician Administrator
EIC Surveying Co
06.2008 - 04.2009
- Contributed to successful project outcomes through diligent preparation and execution of survey plans.
- Developed comprehensive field notes, providing valuable context for future reference and decision-making purposes.
- Collaborated effectively with multidisciplinary teams for seamless project execution.
- Maintained up-to-date knowledge of industry developments, ensuring application of best practices in all aspects of work.
- Handled sensitive information discreetly, adhering to strict confidentiality protocols as required by clients or regulations.
- Investigated land details such as deed information, zoning regulations and subdivision rules.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
Education
No Degree - AAS Basics
Lone Star Community College - Cy-Fair
Cypress, TXUniversity Of Houston - Downtown
Houston, TXSkills
- Meal Planning and Preparation
- First Aid and Safety
- Care Plan Assessment
- Medication Administration
Timeline
Ops Associate
Fed Ex Ground
06.2021 - 02.2024
Caregiver
Employment Gap
01.2018 - 01.2021
Survey Tech Administrator
EIC Surveying Co.
01.2013 - 01.2018
Customer Service Associate/Wait Staff Trainer
Coaches Sports Bar And Gril
05.2010 - 12.2012
Survey Technician Administrator
EIC Surveying Co
06.2008 - 04.2009
No Degree - AAS Basics
Lone Star Community College - Cy-Fair
University Of Houston - Downtown
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