Sondreal Tinsley
Fayetteville,NC
Summary
Highly skilled worker, with proven ability to excel above peers. Constant display of dependability and initiative. Displays many traits that continue to help move forward in reaching career goals. Well disciplined from prior military experience and willing to lead when appointed leadership opportunity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Classification Specialist
Grifols Biomat Plasma Center
11.2023 - 02.2024
- Scanning of plasma units assigned to PU utilizing barcode reader.
- Scanning of archive samples assigned to SA utilizing barcode reader.
- Transferring units to Sub-shipment during PU process.
- Processing of unsuitable plasma units during any step of plasma process.
Customer Service Representative
Kelly Services
02.2021 - 11.2023
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Agent/Customer Service
Sykes Enterprises
09.2020 - 02.2021
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Calculated correct order totals, updated accounts, and maintained detailed records.
Navigator
SelectQuote Insurance Services
09.2019 - 12.2019
- Help Medicare recipients as they look for health coverage options through the Quote Engine, including completing eligibility and enrollment forms.
- Obtained underwriting approval by completing application for coverage.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative
Teleperformance
07.2019 - 09.2019
- Assembled completed orders and processed accurate payments to minimize accounting errors.
- Investigated and resolved accounting, service and delivery concerns.
- Keeping records of customer interactions, transactions, comments and complaints.
- Attended to customer complaints and processed product return or replacement requests.
Operations Supervisor
AllianceOne/ Teleperformance
02.2018 - 06.2019
- Oversee a team of collections agents in collecting payments on delinquent accounts
- Take escalated calls to solve customer issues and answer inquiries
- Coach agents on various performance metrics such as quality and production to reach clients guidelines
- Assist Human resources to interview prospective agents and process incoming agents onboarding documentation
Customer Service Representative
AllianceOne/ Teleperformance
07.2017 - 02.2018
- Worked with customer to create debt repayment plan based on current financial condition.
- Notify Customer of delinquency via telephone
- Maintain proficient call quality scores according to company guidelines
- Assisted with training department with preparing incoming agents for production floor
Forklift Driver/ Material Handler
Flanders
10.2016 - 11.2016
- Operated Forklift to ensure materials for departments are picked and delivered to be able to meet production schedule
- Abide by all safety regulations in forklift operations
- Conducted routine cycle counts
- Assisted in performing of other duties assigned by management outside of job description.
Case Picker, Genco
06.2016 - 08.2016
- Operated double pallet jack, cherry picker, and forklift for the accurate storing, shipping and receiving of product to meet company standards of safety, security and productivity
- Pulled and prepared product for shipping
- Tasked with record keeping and reporting to guarantee that tight inventory control and security are maintained
- Also became knowledgeable of the responsibilities, procedures and duties of other areas of the warehouse.
Forklift operator/Packer
Sona BLW Precision Forge
03.2014 - 05.2016
- Responsible for inspecting, gauging, and packing of auto parts
- Loading and unloading of materials needed for packing
- In charge of staging merchandise for shipping
- Tasked with transporting auto parts to different departments.
Laundry Attendant/Housekeeper
Hampton Inn
12.2013 - 03.2015
- Perform all stages of linen processing, including, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering
- Maintained Stock levels of housekeeping inventory
- Responsible for upkeep of laundry room machinery, laundry area, and break room.
Dietary Assistant
Smithfield Manor Inc
08.2013 - 12.2013
- Worked alongside Dietary team to prepare meals in a collective effort
- Distributed night time refreshments
- Assisted in shift clean up
- Performed routine accountability checks of residence for security purposes.
Cashier/Customer Service
Cookout Restaurant
07.2013 - 12.2013
- Performed basic math skills to man a manual cash register
- Displayed effective communication during order taking
- Prepared and delivered orders in timely manner
- Assisted team with patterned maintenance of restaurant.
Education
Certification in Medical Assisting, Phlebotomy, Electrocardiography -
Texas A&M University - Kingsville
Kingsville, TX04.2020
High School Diploma -
Smithfield-Selma High School
Smithfield, NC06.2013
Skills
- Customer Service
- Microsoft PowerPoint
- Credit Card Payment Processing
- Staff Training
- Customer Care
- Forklift
- Loading
- Shipping
- Shipping Receiving
- Warehouse Associate
- General Labor
- Packing
- Report Creation
- Team Development
- Call Center Operations
- Typing Proficiency
- Training
- Excel
- Inventory Control
- Operations
- Zendesk (2 years)
- Microsoft Office (2 years)
- Microsoft Word (8 years)
- Inside Sales
- Basic Math
- Salesforce
- Data Entry (2 years)
- Debt collection (3 years)
- Customer support
- Windows
- Telemarketing
- Bartending
Additional Information
- Professional worker Organized Worker Fast Learner , Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Sitdown Forklift Training - 2015
- bartender's certification- 2022
Timeline
Classification Specialist
Grifols Biomat Plasma Center
11.2023 - 02.2024
Customer Service Representative
Kelly Services
02.2021 - 11.2023
Agent/Customer Service
Sykes Enterprises
09.2020 - 02.2021
Navigator
SelectQuote Insurance Services
09.2019 - 12.2019
Customer Service Representative
Teleperformance
07.2019 - 09.2019
Operations Supervisor
AllianceOne/ Teleperformance
02.2018 - 06.2019
Customer Service Representative
AllianceOne/ Teleperformance
07.2017 - 02.2018
Forklift Driver/ Material Handler
Flanders
10.2016 - 11.2016
Case Picker, Genco
06.2016 - 08.2016
Forklift operator/Packer
Sona BLW Precision Forge
03.2014 - 05.2016
Laundry Attendant/Housekeeper
Hampton Inn
12.2013 - 03.2015
Dietary Assistant
Smithfield Manor Inc
08.2013 - 12.2013
Cashier/Customer Service
Cookout Restaurant
07.2013 - 12.2013
Certification in Medical Assisting, Phlebotomy, Electrocardiography -
Texas A&M University - Kingsville
High School Diploma -
Smithfield-Selma High School
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