Soneeka Estrella

Oversee administrative operations, ensuring seamless workflow and compliance with regulations.

Implement process improvements to enhance efficiency and achieve cost savings.

Train new team members, fostering skill development and a culture of continuous learning.

Perform audits for multiple resorts with Westgate, ensuring compliance and operational accuracy.

Produce and distribute correspondence, including memos, letters, faxes, and forms.

Assist in preparing regularly scheduled reports, maintaining up-to-date information.

Develop and maintain an organized filing system for easy access to documents.

Order office supplies and manage inventory to ensure consistent availability.

Book travel arrangements, including flights, accommodations, and itineraries.

Submit and reconcile expense reports, ensuring accuracy and timely processing.

Research and create presentations, synthesizing information for clarity and impact.

Handle multiple projects simultaneously, ensuring timely and effective completion.

Stay updated with professional and technical knowledge through educational workshops.

Perform administrative duties such as filing, typing, copying, binding, and scanning.

Write letters and emails on behalf of other office staff, ensuring clear communication.

Book conference calls and coordinate schedules for team meetings.

Handle sensitive information in a confidential manner, adhering to privacy standards.

Take accurate minutes during meetings, documenting key points and action items.

Coordinate office procedures to ensure efficient day to day operations.

Respond to email, telephone, or in-person inquiries, providing assistance as needed.

Greet and assist visitors to the office, ensuring a professional and welcoming experience.

Photocopy and print documents as requested by colleagues and team members.

Answer and direct phone calls, addressing queries or forwarding to the appropriate person.

Maintain contact lists, ensuring accurate and up-to-date information.

Perform data analysis and entry to maintain accurate patient records.

Respond to patient inquiries via phone, email, and other channels, including providing insurance estimates.

Manage patient accounts with confidentiality and accuracy.

Schedule patient appointments and address pre-visit inquiries, including billing-related questions.

Ensure compliance with professional standards and regulatory requirements in all patient interactions.

Discuss service costs, insurance coverage, and payment options with patients clearly and empathetically.

Verify insurance details as part of the intake process.

Collaborate with team members to ensure optimal patient service and satisfaction.

Coordinate outpatient appointments as necessary.

Scan and upload relevant documents into patient charts.

Assist the care team in setting and achieving quality assurance goals and implementing best practices.

Manage schedules for healthcare providers and their patients.

Collect and securely store medical records in compliance with privacy regulations.

Resolve challenges to ensure patients receive the highest quality care.

Assist with patient intake, ensuring accurate documentation.

Facilitate care coordination with physicians, nurses, and other medical professionals.

Monitor patient progress and follow up as needed.

Provide patient education on treatment plans, medications, and post-care instructions.

Ensure smooth transitions of care across different treatment levels and healthcare providers.

Maintain communication with external providers for continuity of care.

Assist patients with insurance claims, including authorization and benefit verification.

Organize and track referrals to specialists, ensuring necessary documentation and follow-up.

Support administrative tasks such as scheduling, updating records, and handling billing inquiries.

Report technical difficulties to the management team promptly for resolution.

Effectively multitask while actively participating in Slack chats and remaining visible to the team.

Adhere to all terms outlined in the Independent Contractor agreement, including performance standards and schedule adherence.

Demonstrate flexibility in scheduling, assisting with resource gaps and emergency situations when needed.

Consistently meet the minimum program hours expectation each week.

Collaborate effectively with peers and management, following instructions and working independently when required.

Provide user support as a Computer User Support Specialist, addressing technical issues efficiently.

Offer product support via phone, troubleshooting issues related to product navigation or installation.

Accurately document and categorize each call using Salesforce for tracking and follow-up.

Assist users with inquiries related to computer software or hardware, resolving operational problems.

Provide technical support, ensuring clear and timely communication to address customer needs.

Recommend appropriate products based on customer requirements and situation.

Create customer orders, process refunds, and handle cancellations as per company guidelines.

Assist customers with completing their tax return files and resolving issues related to rejected returns using knowledge of rejection codes.

Work autonomously and efficiently, with minimal supervision, to achieve set objectives and targets.

Answer telephone calls, providing information or relaying messages to patients and medical staff promptly and accurately.

Prepare admission packets for incoming patients, ensuring all necessary forms and documentation are included.

Place calls to physicians regarding patient care, ensuring clear communication of medical information.

Type at a speed of 55 words per minute, ensuring efficiency in documentation and communication.

Maintain an organized, clean, and clutter-free work area to promote productivity and professionalism.

Assist in the maintenance and replenishment of office supplies to ensure continuous office operations.

Demonstrate an above-average ability to manage multiple tasks simultaneously, meeting deadlines and priorities effectively.

Exhibit excellent telephone etiquette, ensuring professional and courteous interactions with patients and staff.

Manage patient data efficiently, ensuring accuracy and confidentiality in all records.

Proficient in using computer systems and software to support administrative and clinical tasks.

Assist doctors and nurses with processing orders, ensuring timely and accurate documentation.

Fax, copy, and scan patient care documents to the appropriate departments, ensuring proper distribution of information.

Demonstrate strong teamwork, collaborating effectively with medical and administrative staff.

Apply medical terminology with proficiency to accurately communicate patient-related information.

Train new incoming hires, providing guidance on office procedures and best practices.

Prepare patient charts for incoming admissions and ensure all paperwork is filed correctly.

Manage inventory control, tracking supplies and ensuring stock levels meet office needs.

Follow strict guidelines for protecting and managing confidential information, including customer and financial data.

Enhance customer satisfaction by effectively resolving conflicts and applying problem-solving skills to address concerns.

Schedule appointments for testing and consultations, both inside and outside of the facility.

Schedule follow-up appointments for patients, ensuring timely care and continuity.

Answer phone calls and provide assistance to callers, offering information or relaying messages as needed.

Type at a speed of 55 words per minute, ensuring efficiency and accuracy in administrative tasks.

Maintain an organized and clean work area while assisting in the upkeep of office supplies.

Demonstrate an above-average ability to manage multiple tasks simultaneously, ensuring deadlines are met.

Work effectively as part of a team, contributing to a collaborative and supportive environment.

Prepare patient charts for incoming admissions, ensuring all necessary documentation is included.

Fax lab results and medical documents to doctors' offices upon request, ensuring confidentiality and accuracy.

Coordinate ambulance transfers as requested by hospital staff, ensuring prompt and safe transportation.

Assist doctors with taking patient vitals and maintaining accurate medication lists.

Answer telephone and intercom calls, providing information or relaying messages to patients and medical staff in a timely manner.

Distribute mail, newspapers, and flowers to patients, ensuring prompt and accurate delivery.

Compile and maintain an up-to-date census of patients, ensuring accurate records.

Track and record absences and hours worked by unit personnel, ensuring proper documentation.

Transport patients in wheelchairs to various locations within the facility, ensuring safety and comfort.

Input patient information into the computer system accurately, maintaining up-to-date records.

Transfer doctors' orders, diet instructions, and therapy notes into patient charts, notifying nurses and other relevant staff of updates.

Assemble patient charts and prepare necessary medical record forms for patient admissions, transfers, or discharges.

Respond to established emergency procedures promptly and appropriately to ensure patient safety.

Prepare monthly activity schedules for students (Pre-K through 5th grade) using Microsoft Word and Excel spreadsheets.

Verify and process insurance payments, ensuring accuracy and timely submission.

Register students for programs and collect payments, maintaining organized records.

Certified with 45 hours of Child Care Training, ensuring compliance with industry standards.

Type at a speed of 55 words per minute, ensuring efficiency in administrative tasks.

Accurately input attendance logs, maintaining up-to-date records for all students.

Prepare weekly schedules for staff assignments, ensuring proper coverage and efficiency.

Organize and oversee daily recreational activities, ensuring a fun and engaging environment for students.

Assist students with academic assignments, providing guidance and support as needed.

Ensure the safety and well-being of students, fostering a positive and secure learning environment for after-school programs.