Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Sonfara Yacoob

Raleigh,NC

Summary

To work in an organization that provides ample opportunity to learn and continue, giving me experience and a challenging career which enables me to bring the best out of me towards the growth of the organization with a sense of satisfaction, while upgrading myself with the latest technologies.

A competitive professional having total around 5.4 years of experience in End user computing. Good experience in customer/partner/technical service related roles. Good verbal/written communications skills and strong interpersonal skills to interact positively and productively with associated computer systems, end-users and co-workers. Proven skills of quick learning and implementing new technologies. Installation and Configuration of Application. Integration testing of repackaged application using SCCM 2012. Application deployment, software distribution, Troubleshooting and issue resolution in SCCM 2012. Experience creating collections, packages, applications within SCCM. Knowledge in Patch Management, client and server maintenance, reporting and Intune. Experience in working with tools like Operating System Deployment, Application Deployment, VMware Workstation, SCCM 2012, and Active Directory. Autopilot based device Provisioning.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead

Tata Consultancy Services, India
07.2022 - 09.2023
  • Lead projects and initiatives related to desktop engineering, such as system upgrades, migrations, and technology deployments
  • Develop and maintain documentation for desktop engineering processes, procedures, and solutions
  • Experience in VDI Migration using tools VSphere and VMWare Horizon
  • Enhanced security and data protection through VDI, reducing the risk of data breaches and improving compliance with industry regulations.

Six Sigma Services, India
06.2021 - 05.2022
  • Installed, configured, and maintained desktop operating systems (Windows 10/11) and software applications, ensuring compatibility and compliance with organizational standards

Desktop Support Technician

Wipro Technologies
06.2015 - 09.2018
  • Provided desktop support to thousands of users, troubleshooting software issues and resolving tickets within SLA
  • Installed, configured, and maintained desktop computers, laptop, peripherals, software and, ensuring optimal performance
  • Provided technical support to end-users via phone, email, remote assistance, and in-person, resolving issues in a timely manner
  • Assisted with system upgrades, migrations, and software deployments, minimizing disruption to business operations
  • Collaborated with IT team members to implement security measures, including antivirus software and security patches
  • Document technical procedures and solutions for end-users and IT staff, maintaining accurate records.

Education

Masters in Computer Application -

SASTRA University

Skills

  • MS Windows 7
  • MS Windows XP
  • MS Windows Server 2008 R2
  • MS Server 2012
  • Systems Center Configuration Manager 2012 R2
  • Active Directory
  • Windows Admin
  • Advance Desktop
  • Server virtualization

Certification

SCCM R2 2012 Certification

Timeline

Team Lead

Tata Consultancy Services, India
07.2022 - 09.2023

Six Sigma Services, India
06.2021 - 05.2022

Desktop Support Technician

Wipro Technologies
06.2015 - 09.2018

Masters in Computer Application -

SASTRA University
Sonfara Yacoob