Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic
Song Kosumsuppamala

Song Kosumsuppamala

Austin,TX

Summary

With 30 years of professional experience, I have excelled in leading global business development and optimizing operations across diverse startup ecosystems. My profound expertise in product management and innovation has been instrumental in formulating global strategies and solutions that not only address operational challenges but also catalyze growth and competitive differentiation, thereby laying a robust foundation for the enduring success of the international startups I have engaged with. As a skilled professional in Global Business Development and Operations, I have been a key figure within executive teams, actively contributing to the development of global strategic visions and leading significant initiatives in partnership with C-suite executives to fulfill our shared global aspirations.

In the dynamic and multifaceted realm of global startups, my ability to thrive under pressure and adeptly manage complex, cross-border projects has been paramount. I bring a unique capacity to navigate the intricate demands of diverse, international teams, guiding them toward unified, strategic objectives. This adaptability has rendered me an invaluable asset to the organizations I have served, facilitating their navigation through phases of international expansion and operational challenges with finesse.

My career stands as a testament to my steadfast dedication to global excellence and innovation. I have consistently delivered superior products and solutions tailored to meet the demands of both consumer and enterprise markets worldwide, earning the trust and commendation of peers, clients, and partners globally. As a visionary in Global Business Development and Operations, I am committed to driving continuous progress and enhancing operational efficiencies. I am eager to leverage my extensive experience and strategic insights to elevate the startups I collaborate with to unprecedented global success, enhancing their operational efficiency and global market footprint.

Overview

30
30
years of professional experience
1
1
Certification

Work History

VP of Global Experience

Dynapt Inc.
Austin, TX
01.2024 - Current
  • Developed strategic plans to align business objectives with the company's long-term goals.
  • Managed a team of 15 professionals, providing guidance and direction to ensure successful execution of projects.
  • Cultivated relationships with key stakeholders, including customers, vendors, and partners.
  • Established policies and procedures that improved operational efficiency across multiple departments.
  • Directed the development of new products based on market trends and customer feedback.
  • Negotiated contracts with suppliers to secure favorable terms for the organization.
  • Identified opportunities for process automation that increased productivity levels.
  • Coached subordinates on professional development topics such as communication skills and problem solving techniques.
  • Facilitated meetings among senior executives from different divisions to share best practices.
  • Communicated with industry partners to build valuable relationships and achieve operational targets.

VP of Operations

Wynd Technologies, Inc.
San Francisco, CA
08.2021 - 08.2024
  • Provided direction on process improvement initiatives to increase productivity and profitability.
  • Analyzed customer feedback data to identify areas for improvement in service delivery processes.
  • Collaborated with executive team members to create long-term plans for organizational growth and development.
  • Directed the evaluation of existing systems and processes for opportunities to increase efficiency or reduce costs.
  • Coordinated cross-functional teams in order to meet project timelines and deliverables.
  • Established protocols for handling customer complaints and inquiries in a timely manner.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Conducted regular meetings with department heads to review performance metrics and progress towards goals.

Director of Product

Alen Corp.
Austin, TX
11.2012 - 03.2021
  • Developed the strategic vision for growing profit through the development of new and existing products, as well as focusing on new product concepts, line extensions.
  • Company revenue grew from $6.SMM to $110MM in 9 years due to the introduction of new products.
  • One of the model (Breath Smart 75i) was tested by consumer report and received highest test scores among all the Air Purifiers that was tested.
  • Lead new product development life cycle by generating new ideas, conducting research, market analysis, and interfacing with R&D, packaging, and other departments necessary for new product creation.
  • Developed product/technology road maps to align with company strategic plan.
  • Negotiate contracts, pricing, and non-competes with Vendors and Contract Manufacturers.
  • Spearheaded design and development of Mechanical, Electrical, software and hardware of new air purifiers units.
  • Developed product roadmap and strategy to ensure successful execution of projects.
  • Managed cross-functional teams, including designers, engineers, and marketers, to bring products to market on time and within budget.
  • Provided guidance on best practices for UX and UI design across all platforms.
  • Designed & Developed company first connected Air Purifier.

EDI Director

Connect Source Solutions, Inc.
Charleston, SC
07.2009 - 04.2013
  • Managed Projects to create program to generate benefits data that is automatically exported to healthcare providers such as Blue Cross/Blue Shield, Met Life, Guardian, Delta Dental, Anthem, Lincoln Financial Group.
  • Interfaced with different Carries/Brokers to coordinate the requirements, testing and implementation of the EDI Projects.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Principle Design Engineer

Barton Medical Corporation
Austin, TX
01.2007 - 03.2009
  • Managed new technology and product introductions in accordance with market forecasts. Fostered strong relationships with other functional groups in the organization.
  • Managed system architecture definition, prototyping and validation.
  • Architected and launched new company's flagship product saving over $1MM; represented 30% costs savings per unit that increasing the lifting capacity by 100%
  • Conducted design reviews to ensure compliance with established standards and customer specifications.
  • Analyzed product designs for manufacturability, cost optimization and performance requirements.
  • Performed stress analysis on parts using FEA tools such as ANSYS or ABAQUS.
  • Troubleshooted existing products in order to identify potential design improvements.
  • Created 3D models for physical prototypes using SolidWorks or Inventor software packages.

Senior Manager, Sustaining and Quality Engineer

Alienware
Miami, FL
03.2006 - 01.2007
  • Led the sustaining engineering group (managed fifteen engineers in USA, Ireland and Australia); supported manufacturing and quality assurance worldwide.
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Directed cross-functional teams in developing innovative solutions to complex problems.
  • Led or supported troubleshooting of operational issues to reduce project bottlenecks or delays.
  • Established data-driven sustaining/quality engineer group: achieved 50% reduction of outstanding tickets within 3 weeks by adopting ticket management tool and knowledge base.
  • Responsible for the overall quality and reliability of all product lines including notebook, desktop, and servers representing over 50,000 units.
  • Reduced image deployment cycle time from 30 minutes to 2 minutes saving nearly 1,000 man-days.

Advanced Business Development

Newell Rubbermaid
Austin, TX
03.2003 - 03.2006
  • Analyzed customer data to identify trends and develop insights.
  • Performed gap analysis to determine the differences between current state and desired future state of the organization's operations.
  • Analyzed operational data, surfacing insights and findings to support business and technical decisions.
  • Managed new product development projects in close cooperation with supply chain organization and outside partners to ensure that new products met business and marketing goals.
  • Spearheaded design and development of mechanical interface of Level-Line patented technology.
  • Led design activities for multiple products in Wall Decor, resulting in additional revenue of $1.5 M during the first year.

Program Manager

Sunbeam
Boca Raton, FL
03.2001 - 03.2003
  • Project led on multi-function teams to design and develop the next generation Evaporative Humidifier and Vaporizer. The project was completed and launched within 16 months. Design, product support, and interfaced with tooling vendors to improve product design and reduce returned goods by 33% (through design improvements). Managed cost reduction programs, which resulted in over $1.3M in annua1 savings.
  • Supported key business strategies via use of Six Sigma Black Belt projects covering product and process improvement, customer satisfaction, cycle time reduction, cost reduction and statistical process control. Saved over $650K with projects incorporating Six Sigma tools (FMEA, DOE, RCA, etc.).

  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
  • Contributed to corporate strategy initiatives management across teams through accountability, communication and reporting.

Sustaining Engineering Manager

Hill-Rom Company, Inc
Charleston, SC
12.1994 - 01.2001
  • Managed over 20 projects included hospital beds, surfaces, furniture and lifting apparatus
  • Generated and maintained drawings and 3D data utilized Auto Cad, Solid Edge
  • Coordinated activities between internal/external vendors, purchasing, QA, program management and engineering management
  • Ensured design compliance with proper agencies, including UL, CSA, FDA, ETL, TUV, etc
  • Responsible for coordinating, conducting, and documenting product verification and validation testing
  • Member of several proposal teams to deliver an estimated product costs, designs and schedules for new product development project
  • Supervised four engineers and technicians and trained line personnel.

Education

Bachelor of Science - Electrical Engineering

The Citadel
Charleston, SC
05-1991

Skills

Customer Experience Strategy

Customer Satisfaction Enhancement

Voice of the Customer Analytics

Cross-Functional Leadership

Customer Journey Mapping

Customer Feedback Management

Process Improvement

Team Building and Leadership

Data-Driven Decision Making

Digital Transformation

Strategic Project Management

Operational Efficiency & Process Improvement

Cross-Functional Team Leadership

Agile & Lean Methodologies

Risk Management & Mitigation

Client Relationship Management

Budget Management & Cost Optimization

Quality Assurance & Control

Digital Transformation & Technology Integration

Stakeholder Engagement & Communication

Affiliations

  • Golfing, Cooking, Traveling, Reading

Languages

Thai
Native/ Bilingual
Chinese (Mandarin)
Limited

Certification

  • Sig Sigma Black Belt
  • EIT Certification

References

References available upon request.

Timeline

VP of Global Experience

Dynapt Inc.
01.2024 - Current

VP of Operations

Wynd Technologies, Inc.
08.2021 - 08.2024

Director of Product

Alen Corp.
11.2012 - 03.2021

EDI Director

Connect Source Solutions, Inc.
07.2009 - 04.2013

Principle Design Engineer

Barton Medical Corporation
01.2007 - 03.2009

Senior Manager, Sustaining and Quality Engineer

Alienware
03.2006 - 01.2007

Advanced Business Development

Newell Rubbermaid
03.2003 - 03.2006

Program Manager

Sunbeam
03.2001 - 03.2003

Sustaining Engineering Manager

Hill-Rom Company, Inc
12.1994 - 01.2001

Bachelor of Science - Electrical Engineering

The Citadel

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Song Kosumsuppamala