Songkoth Thayorath
supervisor
Stanley,North Carolina
Summary
Focus Supervisor with over 3 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
18
18
years of professional experience
Work History
Supervisor of Operations
wilbert plastic services
Belmont, NC
01.2021 - Current
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Provided training and guidance to team members on operational procedures and best practices.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Monitored the performance of all production staff, providing feedback and coaching to improve efficiency.
- Conducted regular safety inspections and ensured compliance with all safety regulations.
- Established quality control procedures to ensure product standards were met or exceeded expectations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Process Technician
wilbert plastic services
Belmont, NC
01.2016 - 01.2021
- Developed and implemented process improvement plans to reduce cycle time, improve efficiency, and increase quality.
- Monitored production processes for compliance with safety regulations, environmental requirements, and operational standards.
- Performed troubleshooting on automated systems to identify root causes of process issues and implement corrective actions.
- Provided technical support to production personnel regarding equipment operation and maintenance procedures.
- Collaborated with engineering staff to develop new processes or modify existing ones as needed.
- Assisted in the installation of new equipment and ensured proper calibration according to established protocols.
- Conducted regular inspections of machinery components to ensure they were functioning properly.
- Trained new employees on safe work practices within the plant environment as well as machine operation techniques.
- Prepared required documents and reviewed for accuracy.
- Used equipment, techniques and tools for task completion.
- Developed user-friendly interfaces for operators to interact with automated processes.
- Participated in troubleshooting activities when problems arise during testing or operation phases.
- Determined program operations sequences and chose appropriate tooling.
- Troubleshot machinery and programming issues to exceed production goals.
- Worked from layout and work order, created programs and set up machines to produce required parts.
- Maintained machines with regular repairs and removal of worn or broken tooling or dies.
- Set up, adjusted or operated basic or specialized machine tools to support precision machining operations.
- Input commands into CNC machines for pattern management and graphic displays on terminal screens.
- Checked work pieces against specifications to assess conformance.
- Observed machines for proper functioning and made adjustments to meet specifications and complete work orders on-time and under budget.
Team Lead
wilbert plastic services
Balmont, NC
10.2011 - 12.2015
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
Automotive Sales Manager
Herb Chambers Kia .
Seekonk, MA
01.2008 - 01.2010
- Developed and implemented sales plans to meet monthly, quarterly, and annual goals.
- Conducted training sessions for sales staff on customer service and product knowledge.
- Monitored daily operations of the showroom ensuring compliance with company policies and procedures.
- Analyzed customer feedback to identify opportunities to improve customer satisfaction ratings.
- Created reports detailing sales performance to present to upper management at weekly meetings.
- Maintained an up-to-date understanding of automotive industry trends and developments.
- Collaborated with other departments to ensure a smooth transition from sale through delivery of vehicle.
- Researched competitive pricing strategies and adjusted prices accordingly to remain competitive in the market.
- Ensured all paperwork was completed accurately for each transaction including finance contracts, warranties.
- Managed inventory levels by ordering additional stock based on current demand trends.
- Completed extensive product line training to increase sales and render improved services to customers.
- Mentored employees to help achieve sales and CSI objectives.
Automotive Sales Manager
138 Auto Center
Taunton, MA
01.2006 - 12.2007
- Managed staff of 15 sales representatives, providing guidance and support as needed.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Conducted regular training sessions for new sales personnel.
- Monitored customer satisfaction levels and took corrective action when needed.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Identified areas needing improvement in order to maximize efficiency.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
Education
GED -
Grafton Job Corp
Grafton, MA07-1996
Skills
- Facilities Inspection
- Recruitment and hiring
- Staff Evaluation
- Team Development
- Scheduling
- Employee Supervision
- Payroll Administration
- Data Entry
- New Hire Orientation
- Quality Assurance
- Customer Service
- Analytical Skills
- Staff Development and Training
- Root Cause Analysis
- Problem-solving abilities
- Coaching and Mentoring
- Problem-Solving
- Continuous Improvement
Timeline
Supervisor of Operations
wilbert plastic services
01.2021 - Current
Process Technician
wilbert plastic services
01.2016 - 01.2021
Team Lead
wilbert plastic services
10.2011 - 12.2015
Automotive Sales Manager
Herb Chambers Kia .
01.2008 - 01.2010
Automotive Sales Manager
138 Auto Center
01.2006 - 12.2007
GED -
Grafton Job Corp
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