Songme Perez
Frisco
Summary
Pharmacy operations leader with proven expertise in retail pharmacy and operational efficiency. Successfully directs high-volume operations, driving substantial sales growth and streamlining workflows. Develops and cultivates high-performing teams, enhancing customer satisfaction and ensuring regulatory compliance.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Pharmacy Manager (Rx Manager III)
H-E-B
Waxahachie & Prosper
06.2023 - Current
- Directed operational financial and clinical performance for high-volume retail pharmacy processing over 6,000 prescriptions weekly while ensuring quality, compliance, and customer satisfaction.
- Delivered weekly sales exceeding $600,000 while consistently increasing prescription volume.
- Launched new retail pharmacy location, establishing partnerships with physicians and community providers to enhance patient access and care.
- Coached and developed pharmacists, technicians, interns, and support staff to improve team capabilities and service delivery.
- Redesigned workflow initiatives to improve prescription turnaround time and drive operational efficiency.
- Analyzed pharmacy performance metrics and trends to identify growth opportunities and drive continuous improvement.
- Collaborated with regional leadership and teams to execute strategic initiatives across operations and compliance.
- Managed inventory performance and ensured compliance with controlled substances while mitigating operational risks.
Manager of Customer Support (Pharmacy Operations)
H-E-B
San Antonio
06.2018 - 06.2023
- Directed pharmacy customer support operations serving multiple markets while leading approximately 100 associates during the COVID-19 response.
- Collaborated with executive leadership, pharmacy operations, technology, compliance, and clinical teams to deploy enterprise-wide operational initiatives, enhancing overall service delivery.
- Led large-scale change management initiatives across pharmacy operations.
- Oversaw staffing strategy, workforce planning, payroll, scheduling, and operational performance, ensuring alignment with business objectives.
- Developed operational workflows, SOPs, dashboards, and performance metrics supporting consistent service delivery.
- Analyzed operational data to improve efficiency, customer experience, and service levels.
- Facilitated cross-functional teams to address and resolve complex operational issues impacting pharmacy performance.
Education
Doctor of Pharmacy -
University of The Incarnate Word
San Antonio, TX05-2012
Skills
- Pharmacy operations
- Data-driven decision making
- Pharmacy operations management
- Compliance assurance
- Claims adjudication experience
- Performance metric analysis
- Workflow optimization
- Customer relationship management
- Medicare and medicaid process
Certification
Registered Pharmacist, Texas, 51762, Active
Leadership Achievements
- Successfully opened and stabilized a new high-volume H-E-B pharmacy.
- Managed pharmacy operations exceeding 6,700 prescriptions per week.
- Oversaw approximately 100 associates during enterprise COVID operations.
- Improved workflow efficiency through operational redesign initiatives.
- Built collaborative relationships with physicians and healthcare providers.
- Managed weekly pharmacy sales exceeding $600,000.
- Led pharmacy operations while maintaining regulatory compliance and patient safety.
- Developed pharmacy teams through coaching, mentoring, and performance management.
- Supported enterprise operational initiatives across multiple departments.
Timeline
Pharmacy Manager (Rx Manager III)
H-E-B
06.2023 - Current
Manager of Customer Support (Pharmacy Operations)
H-E-B
06.2018 - 06.2023
Doctor of Pharmacy -
University of The Incarnate Word