SONG TAO CHEN
Brooklyn
Summary
Reliable, with diverse work experience, and able to adjust to any work-paced environment. Also able to follow rules and can accomplish whatever is needed. An effective communicator to both customers and co-workers, and knows Mandarin and English fluently, providing accurate translation.
Overview
2
2
years of professional experience
Work History
Cashier/Bartender
Legends/Circle Line
Manhattan, NY
04.2025 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained accurate cash register records throughout shifts.
- Monitored inventory levels and restocked inventory as needed.
- Watching and assisting customers that have trouble navigating the boat.
- Prepared and served a variety of beverages, ensuring quality and presentation standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Served high customer volumes during special events, nights, and weekends.
Tutor
City English
Brooklyn, NY, USA
03.2024 - 06.2024
- Help elementary students navigate their homework.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Assisted students in developing effective study habits and strategies for success in school.
- Maintained accurate records of student attendance and progress.
- Maintaining an orderly classroom.
- Communicating with parents on better helping students.
Waiter and Bartender
Xiang Hotpot
Brooklyn, NY, USA
12.2023 - 01.2024
- Make and serve beverages.
- Provided excellent customer service to ensure repeat customers.
- Being the main cashier, I was responsible for handling all payments, counting change, and issuing receipts.
- Recording all the earnings at the end of each day and counting the money to ensure no mistakes.
- At the end of each day, I would record the amounts of items and which need replenishing.
- Setting up and recommending customers for memberships.
- Took orders from patrons accurately and efficiently.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Drink Maker
Tiger Sugar Milk Tea
Brooklyn, NY, USA
09.2023 - 10.2023
- Cleaned and maintained equipment used in the preparation of drinks.
- Prepared and served tea, milk tea, and coffee to customers.
- Maintained knowledge of current drink recipes and ingredients.
- Followed proper food handling procedures while mixing drinks.
- Followed drink recipes to make beverages by hand, with stick blenders and using machinery.
- Received cash and card payments for balances owed.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Nail Technician
Green Nails Salon
Brooklyn, NY, USA
06.2023 - 08.2023
- Provided manicures, pedicures and nail treatments to clients.
- Demonstrated knowledge of all products and services offered in the salon.
- Being the cashier and collecting customers' payment.
- Cleaned and sterilized tools and work areas between customers.
- Have a professional yet engaging conversation with the customer.
- Helping with translation when needed.
- Educated clients on proper nail care techniques.
Education
Bachelor of Arts - Statistics
Baruch College of The City University of New York
New York, NY06.2028
Skills
- Knows Mandarin and English fluently
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Memorization
- Item promotion
Timeline
Cashier/Bartender
Legends/Circle Line
04.2025 - 09.2025
Tutor
City English
03.2024 - 06.2024
Waiter and Bartender
Xiang Hotpot
12.2023 - 01.2024
Drink Maker
Tiger Sugar Milk Tea
09.2023 - 10.2023
Nail Technician
Green Nails Salon
06.2023 - 08.2023
Bachelor of Arts - Statistics
Baruch College of The City University of New York