Summary
Overview
Work History
Education
Skills
Accomplishments
Top Talents
Volunteer Experience
Timeline
Generic
Soni Benson

Soni Benson

North Hollywood

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

PARTNERSHIPS OPERATIONS MANAGER

Pyramid Consulting Inc. (contractor - onsite at Meta)
12.2021 - Current
  • Primary duties include creator account management and onboarding creators into the Gaming Partnership Program.
  • Managed relationships with creator talent agencies and worked with them to create processes to escalate creator issues and concerns.
  • Facilitated contracts, and processed creator deals within our internal systems.
  • Reviewed creator content to align with company standards, and advised creators on how to increase performance and revenue with a focus on distribution and monetization.
  • Worked directly with engineers to create internal tooling to streamline creator management and deliver functionality improvements on existing internal tools.
  • Troubleshoot creator platform and payment issues with a focus on creator relations and performance
  • Established positive and effective communication among cross-functional teams and organization leadership, reducing miscommunications, and missed deadlines.
  • Coordinated featured streams and events.

SENIOR QA COORDINATOR

Disney Parks, Experiences, & Consumer Products
12.2015 - 03.2020
  • Coordinated projects, calendars, meetings, and travel for department executives.
  • Oversaw project calendars and tracked project hours. Entered data, generated reports, and produced tracking documents.
  • Led hiring, onboarding and training of new hires to fulfill business requirements. Recruited, onboarded, and managed 100+ game testers on Disney Infinity 2.0 & 3.0.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Streamlined the budget reporting process within the QA department providing accurate data on all spending activity and eliminating errors; this was achieved by implementing a new reporting system extracting data from SAP and IQN, significantly increasing operational efficiency.
  • Served as the department liaison for all cross-functional teams. Entrusted as the main POC for Finance, HR, Facilities, and all Executive Branches.
  • Created a weekly executive update report overseeing the seamless and on-time delivery to all VPs with well-organized information; received accolades from the VP with report utilized as a model for other departments.


QA COORDINATOR/EXECUTIVE ASSISTANT

Volt Workforce Solutions (onsite At Disney)
08.2014 - 12.2015
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Updated spreadsheets and databases to track, analyze, and report on performance.
  • Facilitated training and onboarding for incoming staff.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Coordinated events and worked on ad hoc projects.

STUDIO OPERATIONS MANAGER / COORDINATOR

Twistory Entertainment Studios
06.2013 - 08.2014
  • Promoted from coordinator to manager after 6 months.
  • Managed daily studio operations, including scheduling, staff management, and client relations.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Coordinated all aspects of in-studio film production and trade shows.
  • Negotiated vendor and supplier contracts to secure optimal rates for studio services, and processed invoices.
  • Kept accurate budgets with all expenses tracked and accounted for.

EVENT & MEDIA MANAGER

Artisanal Brewers Collective (Dirk's Terror Tavern)
03.2020 - 11.2020
  • Co-owner and manager of Dirk's Terror Tavern.
  • Launched a bar during the COVID-19 Pandemic with fluctuating safety and health department guidelines.
  • Coordinated specialty-themed and socially distanced dinners (Texas Chainsaw BBQ), generating major press, thousands of dollars in revenue.
  • Managed company social media pages and increased social media presence, monitoring user engagement.
  • Developed content for press releases, websites and social media.
  • Oversaw company media budget, increasing cost efficiency and sales.

GUEST SERVICES CLERK

Warner Bros. Entertainment
06.2011 - 06.2013
  • Administered daily guest services operations upholding outstanding client service.
  • Served as department trainer to ensure exceptional experiences for all visitors
  • Assisted with the audience department operations for The Conan O' Brian Show and The Ellen DeGeneres Show
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

PRODUCTION ASSISTANT

Telepictures
04.2009 - 07.2010
  • Served as a writer's assistant coordinating all notes, props, and graphics
  • Delivered daily support to onset talent across the entire shooting day-organized giveaways and swag.
  • Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
  • Completed wide range of tasks in diverse filming areas to support operations.

PRODUCTION ASSISTANT

Mark Burnett Productions
06.2007 - 07.2008
  • Helped coordinate auditions and call-backs within the casting department.
  • Managed front desk operations.
  • Developed schedules and contact sheets.
  • Coordinated production meetings and helped process production expense reports.
  • Assisted talent on set.

Education

BA - Liberal Arts: Literature & Creative Writing -

Antioch University
Los Angeles, CA
01.2018

AA - Liberal Arts -

Seattle Central Community College
Seattle, WA
01.2002

Screenwriting Certificate -

UCLA Extension Writer's Program
Los Angeles, CA
01.2014

Skills

  • Microsoft Office Suite
  • Google Workspace
  • SAP
  • IQNavigator
  • Concur
  • Outlook
  • Celtx Studio Management Software
  • Sharepoint
  • iMovie

Accomplishments

  • Quarterfinalist - Screencraft Horror Screenplay Competition - 2022 & 2023
  • Quarterfinalist - Screencraft Comedy Screenplay Competition - 2023

Top Talents

  • TV & Film Production
  • Talent Management
  • Digital Media Management
  • Operations Management
  • Social Media Management
  • Financial Management
  • HR Administration
  • Budget Oversight
  • Project Management
  • Staff Supervision
  • Problem Resolution
  • Event Planning

Volunteer Experience

A member of Disney's "VoluntEARS" Group. Coordinated events for local charities and community service organizations from 2014 to 2020

Timeline

PARTNERSHIPS OPERATIONS MANAGER

Pyramid Consulting Inc. (contractor - onsite at Meta)
12.2021 - Current

EVENT & MEDIA MANAGER

Artisanal Brewers Collective (Dirk's Terror Tavern)
03.2020 - 11.2020

SENIOR QA COORDINATOR

Disney Parks, Experiences, & Consumer Products
12.2015 - 03.2020

QA COORDINATOR/EXECUTIVE ASSISTANT

Volt Workforce Solutions (onsite At Disney)
08.2014 - 12.2015

STUDIO OPERATIONS MANAGER / COORDINATOR

Twistory Entertainment Studios
06.2013 - 08.2014

GUEST SERVICES CLERK

Warner Bros. Entertainment
06.2011 - 06.2013

PRODUCTION ASSISTANT

Telepictures
04.2009 - 07.2010

PRODUCTION ASSISTANT

Mark Burnett Productions
06.2007 - 07.2008

BA - Liberal Arts: Literature & Creative Writing -

Antioch University

AA - Liberal Arts -

Seattle Central Community College

Screenwriting Certificate -

UCLA Extension Writer's Program

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Soni Benson