Summary
Overview
Work History
Education
Skills
Timeline

SONI DARBY

Dayton,OH

Summary

Successful at delivering results in various industries with a specialization in administrative skillsets. Process-driven with a keen attention to detail. Experience in both leadership and support roles that result in team building and growth of the organizations I represent. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Billing Adjustment Auditor

Macy's
Mason, OH
01.2023 - Current
  • Investigated discrepancies that were uncovered during audits.
  • Researched and implemented best practices to improve audit results.
  • Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
  • Consulted with customers to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Made outbound calls to obtain account information.

HR Specialist

HMS Host CVG Airport
07.2022 - Current
  • Assist in establishing a positive HR presence with all associates and management within the branch
  • Assists in the application of all federal, state, and local laws, collective bargaining agreements, and corporate and local HR policies and procedures
  • Assists in ensuring that all required HR standards are understood and followed by associates
  • Coordinates / facilitates HR investigations
  • Proactively interacts with associates, identifies business and people issues, effectively resolves HR administration problems, maintains confidentiality, and escalates issues to the HR Generalist or HR Manager, as necessary
  • Understands airport/property owner policies and procedures and partners with operations to assist with compliance
  • Supports the full recruitment process including posting new positions, conducting initial applicant screenings, coordinating interviews, performing administrative tasks to complete system-based hiring process, and scheduling and tracking badging activities
  • May participate in Job
  • Fairs and other recruiting efforts
  • Responds to associate inquiries and questions related to pay, complaints, policies, and procedures, and the on boarding process
  • Performs general administrative functions including but not limited to maintaining employee files, document retention, report generation, processing changes to employee records in HRMS systems and appropriate persons, completing checklists, processing required forms and worksheets, and maintaining HR data, forms, and documents
  • Coordinates and delivers new hire orientation
  • Promotes positive associate and labor relations.

Operations Coordinator

HMS Host Dayton Airport
02.2022 - 07.2022
  • Support operations and staff function leaders in meeting the administrative requirements of the Branch
  • Primary to this role is ensuring efficient processing and compliance of
  • TSA badges and background checks; the new-hire orientation and onboarding lifecycle; various data tracking, file set-up and maintenance; and coordinating, logging, and executing various business services checklists and calendars
  • Coordinates the badging process between the local TSA office and new employees; coordinates branch-wide badge renewal process
  • Acts as a badging signatory, and maintains badging audits, tracks renewals, and schedules
  • SIDA classes
  • Provides administrative support for recruiting activities and initiatives, posts job openings, attending career fairs, and coordinating interviews
  • Coordinates employee orientation and ensures new hire training and on-boarding paperwork is completed and submitted appropriately; executes all necessary processes to ensure new hire is prepared and ready for work on first scheduled day
  • Supports and tracks SERV Safe and Adult Beverage training and administration
  • Resolves administrative questions related to pay; distributes work related documents, materials, communications, and information
  • Compiles, files, maintains, and safeguards Personally
  • Identifiable Information and other confidential documents and records in accordance with company policy
  • Processes changes and generates reports from the employee database,
  • Completes operations, compliance, safety, and training logs and checklists; processes required forms and worksheets, and maintains data, records, and documents
  • Research customer service inquiries and contacts guests directly for resolution and follow up
  • Assists with planning and executing associate

Deputy Clerk

Dayton Municipal Court
Dayton, OH
03.2016 - 07.2020
  • Engagement activities and recognition programs, employee meal vouchers, and uniform distribution
  • Coordinates vendor activities and deliveries, schedules repair and equipment maintenance, escorts visitors post security for repairs, deliveries, or interviews
  • Assists in ensuring alcohol distribution to restaurants and bars, where permitted
  • Participates in period end inventory, provides organization management system support
  • Assist Operations with permits and licenses, vehicle registrations and inspections
  • Provides cash machine and/or cash room support where applicable
  • Accepts bail and surety bonds for persons incarcerated on
  • Dayton Court cases and on Montgomery County Common
  • Pleas Court while scheduling court dates, and bail schedules
  • Responsible for handling all financial transactions
  • The use several databases to perform jail releases as well as removing capias from the police systems
  • Set warrants on cases as well as remove warrant blocks
  • Maintain court documents and ensured appropriate filing
  • Maintain retention schedule in accordance with Federal and
  • State regulations
  • Ensure that court's instructions are executed, and legal papers are prepared with accuracy and in accordance with appropriate policies and procedures
  • Correspond with multiple offices including Legal, HR and
  • Executive Administration to fulfill multiple requests and reviews
  • Delivers high-quality customer service through deep commitment to knowledge and performance
  • Files documents according to alphanumeric system to promote ease of use and optimal team productivity
  • Answers all inquiries related to processes and procedures.

Human Resources Coordinator

Luxottica
Mason, OH
09.2016 - 03.2017
  • Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals
  • Assisted customer service with inbound and outbound calls regarding HR inquiries
  • Performed entrance and exit interview processes
  • Assisted in recruitment of new personnel

Stage Support Specialist III

PNC Mortgage
02.2013 - 03.2016
  • Solely responsible for monitoring and processing active foreclosures, including all administrative functions, property preservation and conveyance functions to avoid monetary loss to the bank in accordance with FDIC, and FHA regulations
  • Responsible for monitor's workflow to ensure timely completion of the processes
  • Complies with Federal and State regulations and guidelines
  • Moving aged accounts to foreclosure sale, addressing low value properties timely, high balance reviews, lost liens to tax sale, prepare financial breakdowns with detail and accuracy, meeting timelines on each foreclosure file while closely monitoring attorneys and the overall quality performed on all daily job tasks
  • Exceeded corporate target for customer satisfaction.

Stage Account Manager

PNC Mortgage
Miamisburg, OH
12.2011 - 03.2016
  • Personally responsible for ensuring effective collection of delinquent accounts to minimize loss
  • Inform customers of delinquency, determine reason(s), and determine arrangements that will satisfactorily resolve the delinquency and any other outstanding issues
  • Strong and professional customer service skills as well as telephone etiquette
  • Performs clerical duties, such as records, gather and organizes data, clarifies discrepancies, prepares files, and complies information
  • Receives phone calls and responds to all inquiries
  • Gained bonuses by exceeding collections goals month after month
  • Processed payments over phone and set up recurring drafts
  • Reviewed accounts to determine payment plan compliance.

Production Team

Delphi Automotive
02.1998 - 06.2008
  • Identify gaps in individual employee training and/or deficiencies in production documentation
  • Under guidance of team members performs in-process inspection per process specifications and inspection documentation
  • Assemble products per process specifications
  • Ensure products meet the current quality requirements
  • Responsible for operating equipment and processes per process specifications
  • Responsible for documenting time to appropriate manufacturing orders
  • Responsible for following process specifications and production rules
  • Helps with improving processes throughout the department or center of excellence

Education

Bachelor of Science - Business Administration in Management of Information Systems

Wilberforce University
12.2018

Associates of Applied Science - Business Information Systems

Sinclair Community College
12.2008

Skills

  • Relationship Building
  • Investigation Scope Determinations
  • Problem-Solving
  • Flexible and Adaptable
  • Decision Making
  • Critical Thinking and Analysis
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Verbal and Written Communication
  • Customer Service
  • Efficient and Detail-Oriented

Timeline

Billing Adjustment Auditor - Macy's
01.2023 - Current
HR Specialist - HMS Host CVG Airport
07.2022 - Current
Operations Coordinator - HMS Host Dayton Airport
02.2022 - 07.2022
Human Resources Coordinator - Luxottica
09.2016 - 03.2017
Deputy Clerk - Dayton Municipal Court
03.2016 - 07.2020
Stage Support Specialist III - PNC Mortgage
02.2013 - 03.2016
Stage Account Manager - PNC Mortgage
12.2011 - 03.2016
Production Team - Delphi Automotive
02.1998 - 06.2008
Wilberforce University - Bachelor of Science, Business Administration in Management of Information Systems
Sinclair Community College - Associates of Applied Science, Business Information Systems

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SONI DARBY