Soni Karalasingham
Germantown,MD
Work Preference
Summary
Dynamic Assistant Manager at CVS Pharmacy with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and team leadership, I successfully improved service quality and operational efficiency, fostering a collaborative environment that drove repeat business and streamlined processes.
Overview
2006
2006
years of professional experience
Work History
Assistant Manager
CVS Pharmacy
- Assisted in daily operations to enhance team efficiency and workflow.
- Supported management in maintaining inventory accuracy and organization.
- Collaborated with team members to streamline communication across departments.
- Participated in training sessions to improve product knowledge and service delivery.
- Engaged in problem-solving activities to address operational challenges promptly.
- Helped create and implement standard operating procedures for routine tasks.
- Monitored customer feedback to identify areas for improvement in service quality.
- Maintained records of transactions and assisted with administrative duties as needed.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Membership
College Of Staten Island
09.2003 - 09.2005
- Assisted in daily operations to enhance team efficiency and workflow.
- Supported management in maintaining inventory accuracy and organization.
- Collaborated with team members to streamline communication across departments.
- Participated in training sessions to improve product knowledge and service delivery.
- Engaged in problem-solving activities to address operational challenges promptly.
- Helped create and implement standard operating procedures for routine tasks.
- Monitored customer feedback to identify areas for improvement in service quality.
- Maintained records of transactions and assisted with administrative duties as needed.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Bachelor of Science - Marketing
College of Staten Island
Staten Island, NY01.2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Membership
College Of Staten Island
09.2003 - 09.2005
Assistant Manager
CVS Pharmacy
Bachelor of Science - Marketing
College of Staten Island