Soni Nguyen
Fairview Park
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
Work History
General Manager
Select Fire Training Center
Berea
10.2024 - Current
- Developed and managed monthly work schedules for all employees, ensuring optimal coverage for shooting range and retail operations.
- Oversaw ordering of ammunition, firearms, and accessories based on sales analysis.
- Ensured accurate inventory entry into AIM, serving as the point of contact for new systems adoption.
- Conducted monthly audits of serialized inventory to maintain compliance with record-keeping regulations.
- Ensured timely completion and filing of ATF Form 4473, while coordinating with ATF.
- Collaborated with a social media consultant to manage online presence and coordinate announcements.
- Scheduled training classes in advance while leading new staff training focused on safety and customer service.
- Engaged directly with customers to enhance satisfaction while resolving inquiries promptly.
Enrollment Counselor
Risepoint
02.2022 - 10.2024
- Facilitated student enrollment by guiding prospective students through educational selection process.
- Handled heavy outbound call volume to address requests for information and guidance.
- Established strong relationships with prospective and current students by identifying needs through active listening.
- Managed inquiries and applications, scheduled appointments, and conducted informational interviews.
- Documented admissions processes for compliance and followed up with enrolled students.
- Presented partner school programs and services while assisting students with career choices and enrollment procedures.
- Qualified and enrolled students by responding to information requests about partner schools.
- Ensured successful completion of application processes to meet college education goals.
Field Marketer/Sales
Solar
08.2021 - 02.2022
- Generate qualified leads of homeowners interested in residential solar energy systems.
- Schedule prospective customers for a free information session.
- Serve as a consultant and provide useful product knowledge to qualifying homeowners.
- Acquire, retain, and constantly develop industry knowledge.
- Represent Solar and its brand with professionalism and integrity.
Education
Master of Business Administration - Cybersecurity
University of West Alabama
Livingston, AL05.2025
Business Administration - Marketing, Management
Cleveland State University
Cleveland, Ohio08.2021
Skills
- Customer service
- Inventory management
- Compliance auditing
- Staff development
- Retail operations management
- Report generation
- Data analysis
- Forecasting and scheduling
Timeline
General Manager
Select Fire Training Center
10.2024 - Current
Enrollment Counselor
Risepoint
02.2022 - 10.2024
Field Marketer/Sales
Solar
08.2021 - 02.2022
Master of Business Administration - Cybersecurity
University of West Alabama
Business Administration - Marketing, Management
Cleveland State University