Sonia Alcala
Hesperia,CA
Summary
Driven, well organized and efficient individual with great passion for working. Seeking a position where I can continuously improve and be an asset to my employer, customers and my team.
Overview
11
11
years of professional experience
Work History
BDC Phone Service Representative
Victorville Chevrolet
Victorville, CA
02.2022 - 10.2023
- Provided customer service support for customers with questions or technical issues.
- Answered incoming calls and directed them to the appropriate department or individual.
- Maintained a professional demeanor while handling customer calls.
- Handled escalated customer complaints professionally and effectively.
- Performed data entry of customer contact information into computer database systems.
- Developed relationships with customers through effective communication techniques.
Cashier
Nissan Motor Corporation
Victorville, CA
10.2019 - 02.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Advisor, Artist, Cashier
Macy's Impulse/Mac Cosmetics
Rancho Cucamonga, CA
04.2016 - 10.2019
- Maintain appearance, inventories and reports of my department.
- Provide an exceptional customer experience by ensuring the customer is always the priority.
- Maintain in-depth math and knowledge to process cash, credit, debit and payments for customers.
- Scheduling appointments as well with emailing customers.
- Answering and directing calls.
- Assisted customers with account updates, new service additions and promotional offers.
- Use Excel to document weekly sales and goals.
Administrative Assistant/Front Desk Receptionist
Marinello Schools Of Beauty
Victorville, CA
03.2013 - 01.2016
- Directed clients to appropriate personnel to address concerns, resolve complaints professionally and provided friendly, knowledgeable assistance.
- Responded to multiple telephone inquiries from clients and delivered information to inform and educate callers and directing calls.
- Provided administrative support to team members, including copies, fax, emails, organizing documents and rearranging weekly schedules as well as monthly calendars.
- Microsoft Word/PowerPoint.
- Processed payments and updated accounts to reflect balance changes.
- Oversaw office inventory by restocking supplies and submitting orders.
- Appointments.
Education
High School Diploma -
Hesperia High School
Hesperia, CA06.2013
Skills
- Fluent in English and Spanish
- Recordkeeping and bookkeeping
- Multi-line telephone skills
- Invoice and payment processing
- Efficient and accurate
- Strong communication skills
- Microsoft Word/PowerPoint/office
- Detail oriented
- Multitasking and prioritization
- Customer Support
Affiliations
- Upon request
Timeline
BDC Phone Service Representative
Victorville Chevrolet
02.2022 - 10.2023
Cashier
Nissan Motor Corporation
10.2019 - 02.2022
Advisor, Artist, Cashier
Macy's Impulse/Mac Cosmetics
04.2016 - 10.2019
Administrative Assistant/Front Desk Receptionist
Marinello Schools Of Beauty
03.2013 - 01.2016
High School Diploma -
Hesperia High School
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