Sonia Alvarez
Fontana,CA
Summary
Highly skilled Dental assistant with 16 years of back and front office experience. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
17
17
years of professional experience
1
1
Certification
Work History
DENTAL ASSISTANT
MARKET PLACE DENTISTRY
08.2022 - 12.2023
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
TREATMENT COORDINATOR
ARROWHEAD FAMILY DENTISTRY
10.2019 - 05.2022
- Worked as a treatment coordinator
- My position in this office was to use my communication skills to help patients better understand the necessary treatment, as well as the cost of treatment with or without insurance
- This included helping them determine what their insurance covers and preparing suitable payment plans if they cannot pay all at once.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Managed the coordination of complex multi-disciplinary cases involving multiple Dentist, ensuring timely completion of treatments.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Explained treatment choices to patients and helped determine best options.
Dental Office Manager
CHINTANA V. LUKE DDS
07.2007 - 10.2019
- I worked for Dr. Luke for 13 years
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Oversaw inventory
- Working alongside the dentist chairside, breaking down operatories, setting up, cleaning instruments, and restocking rooms
- Eventually I began helping in the front office: helping check insurance eligibility, billing, scheduling, answering phones, and breaking down benefits for patients
- I was able to work both front and back since at this point I was cross trained to do so.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Reviewed reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
DENTAL ASSISTANT
DENTISTRY 4 KIDS
07.2006 - 07.2007
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Education
DENTAL ASSISTING CERT. -
BRYMAN COLLEGE
Skills
- Patient Relations
- Equipment Sterilization
- Patient Education
- Clinical Support
- Office Management
- Patient Scheduling
- Insurance Billing
- Dental Radiography
- Appointment Scheduling
- Treatment room setup
Certification
- CPR/BLS, 07/30/2022, 07/30/2025
- Dental Assistant Certificate, 09/8/2006
- Dental radiation Safety Cert., 09/8/2006
- Coronal polishing Cert., 05/2006
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
DENTAL ASSISTANT
MARKET PLACE DENTISTRY
08.2022 - 12.2023
TREATMENT COORDINATOR
ARROWHEAD FAMILY DENTISTRY
10.2019 - 05.2022
Dental Office Manager
CHINTANA V. LUKE DDS
07.2007 - 10.2019
DENTAL ASSISTANT
DENTISTRY 4 KIDS
07.2006 - 07.2007
DENTAL ASSISTING CERT. -
BRYMAN COLLEGE
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