Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sonia Amante

Gainesville,GA

Summary

Committed to delivering exceptional service to customers, demonstrating meticulous attention to detail and a strong work ethic. Actively seeking opportunities to streamline processes and elevate customer satisfaction, consistently striving to exceed expectations. Dependable team player, adept at tackling challenging tasks while maintaining a focus on rapid completion and high-quality results.

Overview

13
13
years of professional experience

Work History

Quality Assistant

SK Battery America
04.2023 - Current
  • Conduct internal audits to uphold Q.M.S.
  • Ensure completion of corrective actions related to audit findings
  • Assisted during customer and IATF audits.
  • Managed scheduling for all internal and external calibrations.
  • Conduct equipment verification processes.
  • Replaced malfunctioning equipment to prevent usage.
  • Assisted engineering team in implementing updated calibration processes.
  • Evaluated calibration reports to verify adherence to C.S.R.
  • Generated purchase orders, managed invoice processing, and handled goods receipts.
  • Developed and evaluated work instructions.
  • Administer calibration processes with IndySoft and G-QMS.
  • Generated detailed reports for monthly calibration updates.
  • Managed vendor communication via calls, emails, and in-person meetings.
  • Maintained accurate documentation of quality control activities, ensuring traceability and accountability throughout the production process.

Production Team Lead

IMS Gear
06.2015 - 04.2023
  • Performed hourly inspections to ensure product quality.
  • Tracked and organized tasks, employees, and documents
  • Maintained completion of 5S tasks by end of shift
  • Diagnosed and resolved equipment malfunctions
  • Ensured timely completion of projects with consistent monitoring of deadlines and progress updates.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Western Union Agent Cashier

J&j Foods
08.2012 - 06.2015
  • Provided comprehensive support for both sender''s and receiver''s inquiries regarding money transfer services, ensuring clear communication throughout the process.
  • Expedited high-volume periods by efficiently managing multiple tasks simultaneously without sacrificing attention to detail or quality of service provided.
  • Delivered exceptional customer service experiences, resolving any concerns quickly while remaining professional and empathetic.
  • Maintained proper cash handling procedures to minimize discrepancies, ensuring the accuracy of all transactions processed.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

West Hall High School
Oakwood, GA
05.2015

Skills

  • Bilingual
  • Problem-solving
  • Multitasking
  • Attention to detail
  • Excellent communication
  • Team leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Quality Assistant

SK Battery America
04.2023 - Current

Production Team Lead

IMS Gear
06.2015 - 04.2023

Western Union Agent Cashier

J&j Foods
08.2012 - 06.2015

High School Diploma -

West Hall High School

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