SONIA AMEZCUA
Inglewood,CA
Summary
Motivated business professional with exceptional Management & customer service skills and a positive attitude looking for an Opportunity to be part of enhancing the guest experience in the Concert & Event Merchandise Manager position. Ability to successfully manage multiple tasks. Well-developed interpersonal communication skills to work effectively with individuals from diverse professional and cultural backgrounds. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
21
21
years of professional experience
Work History
Kia Forum Project Manager
ABM Industries
04.2022 - Current
- Responsible for Managing 3 full-time core staff on the day-to-day responsibilities of the Venue
- Responsible for Managing an event staff and Post Event staff of 45+
- Scheduling the day-to-day staff & scheduling all Event Staff and Post Event Staff
- Responsible for Budgeting the staff per event and tag work orders
- Responsible for Hiring All ABM staff for Kia Forum
- Work Closely with Forum Client to meet day to day needs and needs for any upcoming special project or Events
- Responsible for delegating work and making sure venue is event day ready
- Responsible for tracking labor hours, making sure we stay in budget per show
- Responsible for billing and submitting invoices, submitting Work orders to client for approval
- Weekly walkthroughs with Client for day to day work or project work
- Responsible for submitting payroll and making sure staff is clocking in and clocking out correctly, tracking staff hours
- Make service calls for equipment on site
- Responsible for ordering supplies for all events
- Responsible for submitting Event day Manager reports to the client
- Work Closely with Building Production team and Operations to get venue show ready
- Very good eye for details on how to meet guest needs and experience.
Human Resources Senior Clerk- Entry Level – Temporary
RANCHO SANTIAGO COMMUNITY COLLEGE DISTRIC
01.2022 - 03.2022
- Digitizing import documents and contracts for Faculty unions & school Personnel
- Filling Active and Terminated employee files
- Organizing Faculty Union Documents
- Answering multi-line phones
- Answering inter-office emails.
Office Services Coordinator, Building Services
THE MUSIC CENTER
02.2013 - 12.2021
- Responsible for general office administrative duties such as typing correspondence, bookkeeping, and ordering office supplies; front office support answering multi-line office telephones and emails from in house departments, resident companies, outside contractors and vendors
- Assisted the Office Director and Manager with day-to-day office duties, such as filing, review of employee timecards for accuracy and completeness, making copies, tracked of important documents and contracts; scheduling of meetings, via Zoom or in-person
- Handled in-coming work orders requests, followed up and tracked for completion; handled other service and maintenance office equipment services calls
- Maintained vendor service logs and appropriate insurance certificates from contractors, resident companies and other vendors
- Tracked service calls made for our resident companies and restaurants on campus
- Tracked and coded invoices
- Greeted and directed outside contractors and vendors to appropriate job locations/sites; walkthroughs with vendors and outside contractors as needed per job
- Weekly maintenance walkthroughs with housekeeping department
- Worked closely with the Facilities Engineering Department, the Music Center Operations Departments, and mailroom staff
- Attended weekly operation meetings, and tracked important dates on the Building Services/Engineering calendar.
Part-time Guest Service/Usher & Ticket Taker
LIVE NATION/HOLLYWOOD PALLADIUM
07.2015 - 03.2020
- Greeted guests at entry points and throughout entire venue
- Ticket Taker at entry doors
- Assisted guests with inquiries such as day/times of show or upcoming performances information; directions and any concerns/issues that might arise
- Assisted ADA guests with easy ingress and egress, as well as to their seating location
- As needed basis, assisted with set-up depending on the type of event and with other venues
- Assisted & greeted guest in the VIP areas and entry.
Part-time Event Scheduling Assistant
THE MUSIC CENTER
01.2012 - 01.2013
- Monitored work schedules and attendance of 300+ employees; arranged employee schedules accordingly to theater operation needs; day-to-day communication with theater manager and supervisors
- Handled accommodations for disabled guests
- Clerical work such as data entry, manage of time cards, forms and human resources policies; ordering supplies as needed for Guest Services Office and Theater Supervisors Offices; answered all inquiries that came on the Music Center General Information phone line.
Part-time Guest Services/Usher Lead
THE MUSIC CENTER
01.2005 - 01.2013
- Managed staff and designated area in theater or other venues such as at the Dorothy Chandler Pavilion, Ahmanson Theater, Mark Taper Forum, and the Walt Disney Concert Hall
- Maintained communication with house manager and supervisors
- Assist guests with seating, direction or ticketing issues/concerns
- Accommodated disabled guests, assisted with taking wheelchairs and walkers to designated areas
- Responsible for enforcing professional and safe conduct from staff and to give the best theater experience to our guests
- Have common knowledge of the performances of all four venues to provide to guests and tourists.
Education
Small Business Enterprise Certification -
Los Angeles Trade Technical College
Los Angeles, CA01.2020
High School Diploma -
Downtown Magnets High School (Business Magnet)
Los Angeles, CA01.2004
Skills
- Software - Microsoft WORD, Excel, and PowerPoint; Adobe, Outlook, Microsoft Teams, and Zoom
- Operate Office Equipment – Fax machine, printer, copier, scanner, multi-line phone
- Ability to – recordkeeping, perform work with accuracy, filing, review documents for completeness
- Schedule Management- making sure all events and dark days are covered accordingly
- Client Relations- connecting with client on a daily basis and work weekly project walk throughs
- Budgeting and forecasting- managing staff according to budget needs on event days Planning ahead for future events and projects
- Inventory Control
References
REFERENCES UPON REQUEST
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Kia Forum Project Manager
ABM Industries
04.2022 - Current
Human Resources Senior Clerk- Entry Level – Temporary
RANCHO SANTIAGO COMMUNITY COLLEGE DISTRIC
01.2022 - 03.2022
Part-time Guest Service/Usher & Ticket Taker
LIVE NATION/HOLLYWOOD PALLADIUM
07.2015 - 03.2020
Office Services Coordinator, Building Services
THE MUSIC CENTER
02.2013 - 12.2021
Part-time Event Scheduling Assistant
THE MUSIC CENTER
01.2012 - 01.2013
Part-time Guest Services/Usher Lead
THE MUSIC CENTER
01.2005 - 01.2013
Small Business Enterprise Certification -
Los Angeles Trade Technical College
High School Diploma -
Downtown Magnets High School (Business Magnet)