Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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SONIA ANDERSON

Austin,TX

Summary

Results-driven Operations and Inventory Control Specialist with a robust background in optimizing inventory levels and enhancing warehouse efficiency. Expertise in implementing effective inventory control techniques has consistently improved accuracy and reduced waste, contributing to overall operational excellence. Recognized for fostering team collaboration and adaptability while delivering consistent results in fast-paced environments. Strong organizational skills ensure precise and efficient inventory management, complemented by exceptional problem-solving abilities and attention to detail.

Overview

31
31
years of professional experience

Work History

Operations/Warehouse Inventory Specialist

Crate and Barrel
02.2021 - Current
  • Initiated with manager and GM to develop a new role in the Back of House to do daily and weekly cycle counts to keep track of our massive in-house inventory.
  • Helps with Back of House operational functions: fulfillment, receiving, shipping, inventory, cycle counts, stockroom organization and standards, and markdown/markup executions
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects and cycle counts.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in our inventory count.
  • Investigated count variates/missing inventory daily to keep our in-store/BOPIS/SFS numbers high with the least number of declines due to store.
  • Developed new skills to problem solve the large number of cycle counts done daily
  • Educating and involving my coworkers to do daily cycle counts while they are picking up items around the store for BOPIS/Shipments.
  • Managed twice a year Back of House reset for the Fall/Spring season.
  • Inventoried and counted all clearance items from the Back of House to be pushed to the floor to sell off at a higher price than if it would have sat in the back of house until it went on final sale.
  • Proposed new way to account for our weekly truck shipments instead of doing a blind receive.
  • Leader in our RTV (Return to Vendor) program and established new and continuing communications with our current vendors.
  • Developed new documents to integrate our complex RTV program to make it user-friendly.
  • Instrumental in advancing new adjustment policy to control damaged, returned and vendor defective products from entering our inventory.
  • Participates and executes yearly inventory count of up to 15,000 products for whole store with Leaders and coworkers.
  • Maintained a clean working environment and developed green stations for all incoming reusable packaging and filler.
  • Pinpointed errors and inconsistencies with our new POS system and how it affected our inventory counts.
  • Instills new concepts and ideas for my teammates to make our jobs more productive, easier and fun.
  • Used effective communication, organization, and leadership skills to motivate and influence others through personal actions and examples
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about our company's best practices.
  • Established key partnerships both internally and externally that contributed significantly toward achieving organizational objectives within our RTV (Return to Vendor) program.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Facilitated team meetings to encourage collaboration and share best practices across teams to keep our inventory in check.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.

Customer Service/Operations/Sales Coordinator

Pottery Barn and Williams Sonoma, Inc
10.2004 - 07.2020
  • Assist the management team in daily workload and established routines and disciplines that maximize productivity and efficiency.
  • Helped with Back of House operational functions: Omni/fulfillment receiving, shipping, inventory, stockroom organization and standards, and markdown/markup executions
  • Executes customer fulfillment across all channels leveraging all services (BOPIS, Home Delivery and Installation) to ensure method used meets customer's needs while maintaining profitability and the image of the Brand
  • Models, trains, and coaches' individuals on productivity and performance related to fulfillment
  • BOPIS/Design Crew conversions, processing, packing, unpacking product and stockroom standard codes, rules, and regulations
  • Helped with shipping and processing stations, product staging areas, and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise
  • Performed routine audits and reconciliations and establishes daily disciplines to eliminate loss/shrink (lost cartons, mis pics, MOS, returns)
  • Encouraged a clean work environment with my coworkers where all packaging and waste are picked up and area swept at the end of every shift
  • Wore many hats at all times: helped on the sales floor for extended periods of time through customer service or sales when busy. I mainly worked in back on stock calls, customer service phone calls, organizing, cleaning, and maintaining inventory for the store.

Office Manager

The Rocks Club Reality
02.2003 - 04.2004
  • Assistant to the Sales Manager, the Project Development Team and liaison to Troon Golf,Inc.
  • Input, developed and tracked all sales information and sales reports.
  • Managed all office equipment, office orders, mass mailings and member deposits.
  • Created, printed and mailed mass invitations for events at The Rocks.
  • Organized and managed the Grand Opening Gala for 500.
  • Maintained prospect and realtor databases.
  • Worked closely with Sales/Marketing Team to provide marketing strategies for our real estate development on a monthly basis.
  • Developed internal and external communication channels and relationships with Title Companies, Mortgage Brokers and City Officials.
  • Managed website pictures, HTML email invitations and organizations of legal documents.
  • Maintained company email correspondence from clients, set up weekly happy hours on site and ran miscellaneous errands for sales staff and real estate agents on property.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.

Office Coordinator

T. Embry Properties/Lees Mayfield Associates
06.2001 - 05.2002
  • Managed staff for two companies: Custom home builder and Land Developer
  • Maintained all corporate files, leases, and purchase documents on and offsite
  • Assisted in all projects ranging from documents/money transfers from and to the banks and mortgage companies to organizing the submittal of large projects to the City of Phoenix
  • Managed all payables, receivables, payroll, and draws
  • Assisted Presidents of both companies on a daily basis with construction budgets, spreadsheets, letters, leases, appointments, and travel arrangements
  • Managed responsibility for vendors, sub-contractors, sales, and buyers
  • Organized and attended small and large events as well as meetings with staff, contractors, and homebuyers
  • Helped new homebuyers and sub-contractors with questions and/or concerns from the start of the project to the finish

Administrative Assistant - Finance

Texas Land Title Association
03.2000 - 03.2001
  • Facilitated special and complex reports and spreadsheets for the Operations Manager and Director on a daily basis
  • Monitored reimbursable payment files made to staff and board members for travel and seminars
  • Provided the VP and Operations Manager financial reports on a monthly basis to review our revenue and expenditures and to show that we were complying with standard operating procedures
  • Developed and wrote the financial operational procedures and policies for the new position of Administrative Assistant - Finance
  • Worked closely with the auditors to develop new financial reports and to answer any findings or concerns they might have
  • Helped the Meetings Coordinator prepare and organize for seminars and conventions

Grants/PFC Coordinator

Dallas Fort-Worth International Airport
05.1997 - 06.1998
  • Prepared federal grants and Passenger Facility Charges applications in the millions of dollars
  • Reviewed contracts from Procurement to make sure the federal provisions and language were clearly stated in the contract and the advertisement to bid
  • Audited all invoices and contracts for eligible and ineligible expenditures.
  • Prepared and organized grant reports for drawdown request (RFR) to the FAA
  • Developed and maintained financial analysis of AIP Grants, PFC Applications, and federally funded projects and contracts
  • Organized a presentation to the different divisions to help them understand the grant process
  • Acted as a liaison between the FAA, Airport Development Division, Engineering, and Grants

Contracts and Grants Technician III

Texas Education Agency
01.1997 - 05.1997
  • Audited and reconciled grant applications and contracts for accuracy and adherence to State and Federal laws, rules, and regulations governing the fiscal grant process
  • Processed encumbrances, billings, expenditure reports, purchase vouchers for grants and contracts, and reconciling discrepancies with the accounting and budget offices.
  • Tracked, received, and filed purchase orders in conjunction with purchase voucher payments.

Accountant I

Texas Youth Commission
05.1994 - 01.1997
  • Organized and paid state construction purchase vouchers in the millions of dollars.
  • Developed and created largely sophisticated spreadsheets, graphs, and reports to track budgets, revenue, and expenditures.
  • Audited expenditures, purchase orders, contracts, revenue, budgets, and encumbrances for discrepancies.
  • Processed and monitored change orders, amendments, journal vouchers, transfers, contracts, billings, and budget revisions. Performed on-site visits to monitor accounting procedures.
  • Worked with the Construction department on special projects to make sure plans, bides and contracts were in compliance with State and Federal laws.
  • Streamlined old reconciliation and payment procedures.

Education

Associate's - Criminal Justice

Austin Community College
Austin, TX
05-1996

Bachelor's - History

St. Edward's University
Austin, TX
05.1994

Skills

  • Shipping & Receiving
  • Packaging
  • Inventory Control
  • Cycle Counting
  • Problem Solving
  • Microsoft Office
  • App 400
  • Customer Service
  • Event Planning
  • Office Management
  • Warehouse/Back of the House Experience
  • Reliable and punctual
  • Stocking and organization

Accomplishments

    Established new Green Stations to be used in all stores to save, recycle and reuse all boxes, bubble and padding from boxes or containers received from outside deliveries including from our own warehouses.

Timeline

Operations/Warehouse Inventory Specialist

Crate and Barrel
02.2021 - Current

Customer Service/Operations/Sales Coordinator

Pottery Barn and Williams Sonoma, Inc
10.2004 - 07.2020

Office Manager

The Rocks Club Reality
02.2003 - 04.2004

Office Coordinator

T. Embry Properties/Lees Mayfield Associates
06.2001 - 05.2002

Administrative Assistant - Finance

Texas Land Title Association
03.2000 - 03.2001

Grants/PFC Coordinator

Dallas Fort-Worth International Airport
05.1997 - 06.1998

Contracts and Grants Technician III

Texas Education Agency
01.1997 - 05.1997

Accountant I

Texas Youth Commission
05.1994 - 01.1997

Associate's - Criminal Justice

Austin Community College

Bachelor's - History

St. Edward's University

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