Sonia Aponte
Summary
Dedicated and detail-oriented Emergency Management professional with over 10 years of experience in disaster recovery case management, client advocacy, and recovery coordination. Bilingual in Spanish, with a proven track record of supporting vulnerable populations and collaborating with interdisciplinary teams to deliver high-quality services.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Crew Lead, Individual and Household Assistance Program
Department of Homeland Security-Federal Emergency Management Agency
02.2018 - 03.2025
- Conducted initial briefings with all newly assigned staff, assessed strengths, provided situational information, and communicated emergency procedures
- Explained work expectations, policies, and directives while confirming accuracy of call-down rosters
- Coordinated with supervisors and staff to develop work assignments and strategies
- Assessed time records for accuracy of work hours and overtime
- Provided training for position-specific tasks and conducted performance evaluations
- Conducted outreach to applicants, identifying unmet housing needs and barriers
- Reviewed applicants' primary housing goals, aiding in achieving housing plans
- Collaborated with Volunteer Agencies and local resources to maximize housing program awards
- Developed spreadsheets to improve efficiency and productivity in outreach calls
- Supported State Emergency Operations Center in collecting and reporting Mass Care/Emergency Assistance information
- Utilized resource tracking systems in coordination with service providers
Direct Housing Specialist
Department of Homeland Security-Federal Emergency Management Agency
02.2018 - 03.2025
- Assisted applicants with identifying unmet housing needs and facilitated housing recertification
- Developed Individual Recovery Plans with client input and monitored progress
- Conducted community visits to provide ongoing support and assistance in accessing community resources
- Advocated on behalf of clients with social services and health professionals
- Maintained case documentation and prepared reports for program management
Applicant Services Program Specialist
Department of Homeland Security-Federal Emergency Management Agency
- Registered applicants for disaster assistance, ensuring accurate data entry and case file updates
- Responded to inquiries regarding disaster applications and provided updates
- Managed and processed applicant information in compliance with program guidelines
- Assisted in identifying unmet housing needs and provided referrals to local resources
Supervisor-Case Manager, Reservists
Comprehensive Health Services / Acuity International (CHS)
02.2019 - 03.2019
- Supervised Lead Case Managers, providing coaching, performance appraisals, and policy enforcement
- Coordinated intake services for adolescents, including admissions, assessments, and room assignments
- Ensured case managers accurately documented progress notes in accordance with policies
- Reported significant incidents and ensured compliance with contract policies
Education
Bachelor of Arts -
Monmouth University
05.2000
Associate of Science -
Brookdale Community College
05.1998
Skills
- Proficient in Microsoft Word
- Excel Proficiency
- Detail-Oriented Data Entry
- Performance Reporting
- Conflict Resolution
- Cross-Disciplinary Communication
- Navigational Support Services
- Able to deploy within 24-48 hrs
- National Emergency Management Information System
Certification
- IS-00100.b-Introduction to Incident Command System
- IS-00200.b-Single Resources and Initial Action Incident
- IS-00240.b-Leadership and Influence
- IS-20.22 Diversity Awareness
- IS-242 Effective Communication
- IS-0021 Civil Rights and Disaster Assistance
- IS-650 Building Partnerships with Tribal Governments
- ICS-700 Introduction to the National Incident Management System
- ICS-800 National Response Framework
Languages
Spanish
Professional Working
Timeline
Supervisor-Case Manager, Reservists
Comprehensive Health Services / Acuity International (CHS)
02.2019 - 03.2019
Direct Housing Specialist
Department of Homeland Security-Federal Emergency Management Agency
02.2018 - 03.2025
Crew Lead, Individual and Household Assistance Program
Department of Homeland Security-Federal Emergency Management Agency
02.2018 - 03.2025
Associate of Science -
Brookdale Community College
- IS-00100.b-Introduction to Incident Command System
- IS-00200.b-Single Resources and Initial Action Incident
- IS-00240.b-Leadership and Influence
- IS-20.22 Diversity Awareness
- IS-242 Effective Communication
- IS-0021 Civil Rights and Disaster Assistance
- IS-650 Building Partnerships with Tribal Governments
- ICS-700 Introduction to the National Incident Management System
- ICS-800 National Response Framework
Applicant Services Program Specialist
Department of Homeland Security-Federal Emergency Management Agency
Bachelor of Arts -
Monmouth University
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