Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Sonia Archer-Staten

Fredericksburg,VA

Summary

Active Clearance

Experienced Senior Executive, Administrative Assistant, and Human Resource Specialist with over 19 years of experience in Private Sector and Federal Government. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Motivated to continue to learn, grow and excel.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Executive Assistant to the DASD, IPSA-EAS

DoD, QinetiQ
01.2025 - Current
  • Manages schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 2 executives.
  • Contributes to smooth business operations by planning and organizing meetings and conferences.
  • Manages travel itineraries and logistics for accommodations for over 2employees.
  • Assign CATMS taskers
  • Calendar management for both the DASD and Principal Director
  • Provide liaison with the offices of the Under Secretary of Defense for Policy, the Joint Staff, CENTCOM, the NSC, the DoS as well as with non-DoD agencies to include industry and academic organizations.
  • Monitor planning and execution of all official events and ceremonies involving

Senior Executive Assistant to the PDASD, SOLIC

DoD/ QinetiQ
08.2024 - 01.2025
  • Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 3 executives.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Managed complex calendar scheduling with focus on proper allocation of executive availability.
  • Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
  • Managed travel itineraries and logistics for accommodations for over 3 employees.
  • Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
  • Assisted senior management with major initiatives and projects.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Organized and coordinated conferences and monthly meetings.
  • Filed paperwork and organized computer-based information.

Customer Service Representative/Travel Pay

DoD Air Force/Teksouth
07.2023 - 08.2024
  • Prepared PCS documentation for departing personnel.
  • Briefed permanent change of station (PCS) inbound and outbound personnel on entitlements, prepare necessary documents for incoming personnel to establish the basic allowance for housing (BAH) and stop old entitlements.
  • Used the Joint Military Pay System to respond to military members' pay inquiries and prepare necessary documents to correct or input transactions.
  • Used the Defense Travel System (DTS) to assist members/employees with preparing DTS authorizations and/or DTS vouchers and answering questions concerning Travel entitlements.
  • Collaborated with the Air Force Financial Service Center (AFFSC) on any travel/PCS vouchers submitted and/or rejected by AFFSC.
  • Responded to automated inquiry distribution system from the 11CPTS Customer Services Portal (CSP).
  • Used the Case Management System (CMS) to prepare cases on members and follow up on the status.
  • Established rapport with customers of all ranks, positions, and temperaments.

ID Card Verification Official

DoD Army
10.2022 - 07.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Provides supportive link between external customers and internal operations.
  • Maintained positive customer relations by addressing problems head-on and implemented successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Processed appropriate government CAC/PIV and USID cards.
  • Resolved data discrepancies by contacting supportive link with DMDC.

ID Card Site Lead Manager

DoD Navy
03.2022 - 10.2022
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Set overall vision and provided team leadership.
  • Measured team performance and reported metrics to leadership team members.
  • Provided supportive link between external customers and internal operations.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Effectively supervised staff of 4 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Managed overstocking, restocking and inventory control procedures during day shift.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.

Division Secretary

DoD Navy
11.2020 - 02.2022
  • Process travel claims in the DTS system
  • Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
  • Check visitor information in DISS/JPAS system for SCIF
  • Process VAR's
  • Process payroll/leave requests using the Navy ERP system
  • Process payroll corrections using the ERP system
  • Process procurement, building access, facility requests, property passes, visitor clearances and training requests
  • Organize paperwork such as charts and reports for office and Director's needs.
  • Complete skilled administrative work to support all office staff and operational requirements.
  • Manage office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Monitor premises, screen visitors and update logs to maintain security.
  • Receive and route business correspondence to correct department and staff members.
  • Manage master calendar and schedule appointments.
  • Provide clerical support to company employees by copying, faxing and filing documents.
  • Schedule bridge lines and rooms for meetings

Temp Screener

National Geospatial-Intelligence Agency, NGA
08.2020 - 11.2020
  • Checked equipment during each shift to assess functionality.
  • Complied with all federal, state and local regulations as well as company rules.
  • Conducted searches of proper PPE equipment and performed temperature check of all NGA employees to maintain secure, safe premises.
  • Identified potential risks and security concerns and completed more in-depth checks as part of investigation.
  • Protected confidentiality of data by using security techniques including passwords.
  • Maintained accurate reports and records on individuals with Covid.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.
  • Engaged in casual conversations with individuals to assess and analyze behaviors.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Collaborated with area law enforcement and federal investigators to support and coordinate safe investigations.

Human Resources Personnel Security Specialist

NASA Headquarters
03.2019 - 06.2020
  • Provided specialized business operational support for NASA and the VSJV in their HR and administrative functional areas of the contract.
  • These areas of support included employment, personnel security actions, notifications to COR and NASA Security, verifying the status of personnel security investigations, badges and support the delivery/exit inspection of NASA equipment.
  • Experienced in working in a multicultural environment with people from a variety of backgrounds and cultures.
  • I worked independently and on my own initiative, making informed and sensible judgments as well as working with a senior management team.
  • Performed Human Resources activities to include notifying and managing the flow of invites to new hires and ensures all material is accurate.
  • Responsible for setup of new hire on payroll system establishing charge lines • Loaded manually and electronically all employee data as supplied by client and validated for accuracy • Collaborated with management and customers to correct and clarify any discrepancies with payroll changes, data entry and system updates.
  • Completed duty requirements as directed by government SOP’s.
  • Conducted research to obtain authoritative information concerning matters affecting clearance eligibility.
  • Controlled access to specified facilities providing escort duties as required • Initiated background investigations for VSJV with NASA Security • Compiled daily, weekly, and monthly reports pertaining to payroll, hiring and separation actions.
  • Performed other duties as required to include access and document control.
  • Increased customer satisfaction by resolving service issues.

Human Resources Assistant

You Employed, Inc
01.2019 - 02.2019
  • Provided administrative support in functional areas of a human resources department that included personnel records, data entry, filing, creation and maintenance of employee files.
  • Experienced in working in a multicultural environment with people from a variety of backgrounds and cultures.
  • I worked independently making informed and sensible judgments as well as working in a team environment.
  • Selected Contributions: • Worked on special projects for the Global HR Director as assigned.
  • Executed and generated related reports/analysis to the Global HR Director and other appropriate Global team members.
  • Analyzed and interpreted system HR data reporting as requested.

Human Resources Lead Recruiter

United Parcel Service, UPS
11.2018 - 12.2018
  • Provided support in functional areas of a human resources department, which included recruitment and employment, personnel records, employee and/or labor relations, job evaluation, compensation management, benefits administration, organizational development and training.
  • Selected Contributions: Coordinated all aspects of recruitment and selection including developing advertisements and job orders, systemized employment data and spreadsheets, secured appropriate approvals for hiring, and processed and reviewed background checks.
  • Facilitated training for staff and employees, and new hire orientations.
  • Worked independently and traveled off site to meet and facilitate other organizational needs with management.
  • Utilized their Automated Employment System (AES) and Human Resources Information System (HRIS) for performing recruitment and specialized operational functions Epic Credentialed Trainer-Professional Billing & Single Billing.

EMR Trainer

MARY WASHINGTON HOSPITAL
02.2018 - 06.2018
  • Identified and assessed future and current training needs through job analysis, career paths, annual performance appraisals and consultation with Principal Trainers.
  • Provided support for overall and individualized training and established development plan that addressed needs and expectations.
  • Deployed a wide variety of training methods conducted effective education and orientation sessions, monitored and evaluated training program's effectiveness, success and ROI periodically and reported on them.
  • Selected Contributions:.
  • Consulted and assisted in the development of curriculum, training plans, facilitated Epic PB and SBO applications training, and collaborated with Principal Trainers on input for training materials.
  • Provided Go Live Support and comprehensive feedback to Senior PTs on improvements, administered updates to the curriculum based on classroom end user experiences.

Human Resource Specialist/Lead Worker

COUNTY OF FAIRFAX, DEPT. OF ADMINISTRATION FOR HUMAN SERVICES/FAMILY SERVICES
01.2015 - 02.2018
  • Dedicated and organized administrative professional fully versed in performing a wide variety of complex and specialized administrative duties to support multiple functional areas, departments and administrators while coordinating office functions to ensure efficient operations.
  • Provided organizational information to applicants regarding recruitment and hiring questions during application process, explained employment policies and postings, and completed verifications of previous employment.
  • Served as a lead payroll contact and administered payroll assistance, processed, reviewed, and reconciled employee time sheets to ensure that County staff was paid in an accurate and timely manner.
  • Accurately addressed and resolved employee relations matters, organized and facilitated private consultations with employees, supervisors, and senior management, conducted investigations, gathered information and corresponded accordingly.
  • Selected Contributions:.
  • Facilitated training for staff and employees on new and existing procedures and policies such as proper usage of ESS, MSS and informed employees, supervisors and managers about the functionality of this new SAP and Human Resources Information System (HRIS).
  • Conducted review and research of historical records, maintained confidentiality, researched policy information, developed positive work relationships, maintained personnel documents, and assisted Finance Division.
  • Coordinated all aspects of recruitment and selection including developing advertisements and job orders, systemized employment data and spreadsheets, secured appropriate approvals for hiring, and processed and reviewed background checks.

Human Resource Specialist/Administrative Assistant

COUNTY OF FAIRFAX, HEALTH DEPARTMENT
08.2011 - 12.2014
  • Provided superior levels of clerical support to doctors, nurses, staff members, and the Director of the Health Department and effectively communicated orally and in writing in a clear concise manner.
  • Prepared and organized packets for meetings, distributed material in a timely fashion, and processed employment paperwork which included certification and closing out packets.
  • Selected Contributions:.
  • Conducted time and attendance audit, maintained personnel documents, and provided assistance with employee relations issues.
  • Actively participated in ensuring the County's pay for performance program was administered with timely notifications to managers regarding all formal reviews and the processing of merit pay increases.
  • Maintained personnel files and other HR records according to retention policies and procedures, completed FMLA and employee benefits administration processing, and administered human resources correspondence.

Human Resource/Administrative Assistant III

FAIRFAX COUNTY LIBRARY
07.2007 - 08.2011
  • Provided administrative support to human services departments and approximately 1,000 employees and consulted with the Dept.
  • Of Management and Budget, HR Department and staff, and agency senior managers to align human resources with departmental business needs as part of the countywide strategic planning process.
  • Selected Contributions:.
  • Provided guidance to managers and employees on employee relations issues and utilized the alternative dispute resolution program, appeals of performance evaluations, and the grievance process.
  • Assisted managers in recruiting, advertising, staff selection for vacant positions, prepared annual diversity plans and special activities throughout the year to ensure that departmental goals were met.

Education

Shrm Graduate in Shrm Learning System-SHRM-CP/SHRM-SCP -

Mary Washington University
Fredericksburg, VA
12.2018

Master of Science - Human Resources Management

Strayer University
Washington, DC
06.2013

Bachelor of Science - Business Administration

Christopher Newport University
Newport News, VA
12.1995

Skills

  • Microsoft Word, Microsoft Office, Excel, Spreadsheet, PRISM, Microsoft Teams
  • Sharepoint
  • PowerPoint, FOCUS (SAP) (HRIS), HCM, SEIS, Epic (PB & SBO)
  • Administrative, Human, Strategic
  • Administrative support, Resources, Strategic planning
  • Go Live, Job analysis, Team player
  • Advertisements, Labor relations, Trainer
  • Advertising, Leadership, Training materials
  • Benefits Administration, Managing
  • Billing, Meetings
  • Budgets, Access
  • Budget, EXCEL
  • Business Administration, Microsoft Excel
  • CATMS
  • Clarify, Microsoft Office
  • Clerical, Office
  • Closing, Microsoft Powerpoint
  • IBPES,
  • Interpersonal, PowerPoint
  • Concise, Microsoft Word
  • Defense Travel System
  • HRIS, SOP
  • Human resource, Spreadsheet
  • Human resources specialist
  • Consultation, ESS
  • Critical thinking, Office Management
  • Client, Organizational development
  • Data entry, Organizational
  • Delivery, Payroll
  • Detail-oriented, Performance
  • Employee, Appraisals
  • Relations, Personnel
  • Employee relations, Personnel Management
  • ERP
  • Special events, Policies
  • Senior management, PRISM
  • Filing, Recruiting
  • Finance, Recruitment
  • FOCUS, Reporting
  • Functional, Research
  • Government, SAP
  • Hiring, Scheduling
  • Human Resources, Spreadsheets
  • HR, Strategy
  • Security regulations compliance
  • DISS/JPAS
  • Procurement
  • Payroll
  • OMNI/VTC Connections
  • Office Equipment/Supplies

Certification

• EPIC (1+ years)

Additional Information

  • Active Clearance
  • TS/SCI
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Senior Executive Assistant to the DASD, IPSA-EAS

DoD, QinetiQ
01.2025 - Current

Senior Executive Assistant to the PDASD, SOLIC

DoD/ QinetiQ
08.2024 - 01.2025

Customer Service Representative/Travel Pay

DoD Air Force/Teksouth
07.2023 - 08.2024

ID Card Verification Official

DoD Army
10.2022 - 07.2023

ID Card Site Lead Manager

DoD Navy
03.2022 - 10.2022

Division Secretary

DoD Navy
11.2020 - 02.2022

Temp Screener

National Geospatial-Intelligence Agency, NGA
08.2020 - 11.2020

Human Resources Personnel Security Specialist

NASA Headquarters
03.2019 - 06.2020

Human Resources Assistant

You Employed, Inc
01.2019 - 02.2019

Human Resources Lead Recruiter

United Parcel Service, UPS
11.2018 - 12.2018

EMR Trainer

MARY WASHINGTON HOSPITAL
02.2018 - 06.2018

Human Resource Specialist/Lead Worker

COUNTY OF FAIRFAX, DEPT. OF ADMINISTRATION FOR HUMAN SERVICES/FAMILY SERVICES
01.2015 - 02.2018

Human Resource Specialist/Administrative Assistant

COUNTY OF FAIRFAX, HEALTH DEPARTMENT
08.2011 - 12.2014

Human Resource/Administrative Assistant III

FAIRFAX COUNTY LIBRARY
07.2007 - 08.2011

Shrm Graduate in Shrm Learning System-SHRM-CP/SHRM-SCP -

Mary Washington University

Master of Science - Human Resources Management

Strayer University

Bachelor of Science - Business Administration

Christopher Newport University

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